MALISSA SATCHER

Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.

• Managed daily operations to ensure smooth workflow.
• Led hiring, training, and performance review processes.
• Motivated staff by offering direction and providing constructive feedback.
• Supported entire practice's staff, which boosted efficiency and improved overall process flow.
• Handled patient concerns with clear, professional communication.
• Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
• Created and implemented policies and procedures for effective practice management.

• Reviewed daily flash reports and assisted HR in resolving issues for improved operational efficiency.
• Provide the direction and support to lead multiple highly profitable medical practices simultaneously.
• Oversee clinic supervisors and provide direction regarding meaningful use and other operational goals.
• Supervise the services and performance of clinic staff and enforce company protocols and compliance in clinic.
• Monitored financial arrangements to ensure patients received appropriate testing and referrals, enhancing care coordination.
• Interpret financial reports/data to effectively manage the office and inform physicians about the business.
• Supervised clinic staff performance and enforced compliance with company protocols to maintain high standards of care.
• Ensure all administration records required are completed in an accurate and timely manner including patient records.
• Organization, Management, & Administration

• Oversaw five clinics in Atlanta, surpassing daily revenue and customer service goals.
• Ensured the smooth execution of day-to-day operations of the practice including staffing, schedules, pre-authorization, chart maintenance and record maintenance.
• Oversaw proper management of payments, data entry, financial procedures such as the daily close, timely collection of accounts and management of aged receivables to ensure the practice reaches its target.
• Established performance objectives for individual staff members and monitored performance of staff and the practice on a weekly basis; providing coaching, feedback and direction where course-correction is required.
• Achieved departmental goals by instituting new out-patient processes. Increase practice productivity for over 60 patients daily.
• Developed strategies to enhance practice growth.
• Increased a $100,000 clinic revenue to $1,000,000.
• Reduced collections by 50%, customer complaints by 40%, and completed daily collections of unpaid clients.
• Coordinated speaking opportunities within hospitals and medical associations to promote services and drive consultative sales initiatives.
• Coordinated, implemented, and built upon companywide physician's referral strategies and programs including health fairs, conventions training programs, etc.
• Prepared the annual budget and plan for the practice along with the doctors and staff to drive growth.

• Assisted physicians in minor office surgeries and supported clinical staff by taking vitals, administering injections, preparing supplies, and ensuring clean and stocked examination rooms.
• Maintained comprehensive knowledge of medical insurance policies and processes, including medical billing and coding.
• Prepared patients for medical tests and examinations as well as explaining medication side effects.
• Maintained wide range knowledge of medical insurance and policies, medical billing and coding.
• Performed clinical and laboratory procedures to support patient care