Jessica Benitez
VSP Ventures
Oxnard,CA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Practice ManagerOptician Technician
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
Oxnard, CA
Open to relocation:
Yes
Important To Me
Work-life balanceCompany CulturePersonal development programsWork from home optionPaid time offPaid sick leave401k match
16
years of professional experience
Senior optical operations leader with 21+ years of experience in practice management, training, implementation, onboarding, and operational excellence within vision care organizations. Proven success leading practice integrations, coordinating cross-functional stakeholders, facilitating change management initiatives, and delivering training programs that support enterprise growth objectives. Experienced in onboarding newly acquired practices, executing Go-Live implementations, developing operational processes, improving performance metrics, and driving successful transitions into enterprise operations. Recognized for leadership development, operational consulting, project coordination, and mentoring teams through complex organizational change.
Work History
Practice Manager
4 Years- Lead practice operations for a high-performing optometric office serving nearly 7,000 patients annually.
- Selected by VSP Ventures leadership to support acquisition integrations and deliver Go-Live training for newly acquired practices across multiple districts.
- Partner with field leadership and cross-functional stakeholders to execute onboarding plans, operational transitions, and implementation milestones.
- Facilitate change management initiatives and provide consultation to practice teams during organizational transitions.
- Deliver training, coaching, and leadership development programs to managers, opticians, and patient coordinators.
- Develop and maintain operational processes, documentation, and standard operating procedures to support enterprise consistency.
- Monitor performance metrics, identify operational opportunities, and implement process improvements that increased office productivity by 30%.
- Coordinate technology, equipment, inventory, and workflow integration efforts to ensure successful implementation outcomes.
- Track project milestones, resolve implementation issues, and communicate progress to field leadership.
- Mentor employees for advancement opportunities, resulting in successful promotions into leadership and optician roles.
- Ensure compliance with HIPAA, OSHA, company policies, and operational standards.
Optician Technician
11 Years 9 Months- Applied sales techniques and customer service expertise to promote eyewear, contact lenses, and accessories to a daily average of 15 patients.
- Provided training to seven team associates in the execution of pretesting, customer relations, administration, billing transactions, product quality control and general correspondence.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Conducted initial patient tests such as pressure and auto-refraction evaluations.
Education
High School Diploma
Skills
Practice Integration & Onboarding
Go-Live Implementation Support
Operational Excellence
Process Improvement
Cross-Functional Collaboration
Training & Development
Practice Operations Consulting
Performance Metrics & Reporting
Documentation & SOP Development
Workflow efficiency
HIPAA & OSHA Compliance
Team Leadership & Mentoring
Vendor & Resource Coordination
Microsoft Office Suite
Customer Experience Management
Accomplishments
- Selected by VSP Ventures to lead and deliver 10 successful practice acquisition Go-Live implementations across three field districts.
- Supported seamless onboarding and operational transition of newly acquired practices into enterprise operations.
- Increased office productivity and operational efficiency by 30% through process improvements and leadership initiatives.
- Led a team of 11 employees responsible for delivering optometric services and generating $3.4 million in annual revenue.
- Developed and delivered training programs for new hires and existing staff, supporting employee growth, performance improvement, and leadership development.
- Ranked #1 Optical Sales Associate for 12 consecutive years while generating more than $900,000 in annual sales.
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
VSP Ventures
07.2022 - CurrentRead More
Optician Technician
Alpert Vision Care
10.2010 - 07.2022Read More
Norwalk High School
High School Diploma
Read More