Jessica Berge
Deerfield Beach,FLORIDA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
Work History
Restaurant Waitress
Cheesecake Factory Inc
BOCA RATON, United States
04.2018 - Current
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Operated [Type] POS systems to cash out customer checks and complete order transactions.
Private Nanny
Benjamin Sunshine
BOCA RATON, FL
05.2021 - 08.2022
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared healthy, age-appropriate snacks and meals.
- Organized different types of activities to enhance physical and intellectual development.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Bartander
Billy Bobs
Poughkeepsie, NY
04.2016 - 01.2017
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Increased bar revenue through development and marketing of featured cocktails.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Shift Supervisor
Stewarts Shops
Poughkeepsie, NY
01.2013 - 01.2014
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Trained new employees and delegated daily tasks and responsibilities.
- Regulated pricing, inventory count and supply during shift hours. short audits
- Handled daily bank drops
Education
GED -
Dutchess Community College
Poughkeepsie, NY08.2011
Skills
- Team Member Motivation
- Key Performance Indicators (KPIs)
- Hospitality Management
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Able to quickly grasp new concepts
Timeline
Private Nanny
Benjamin Sunshine
05.2021 - 08.2022
Restaurant Waitress
Cheesecake Factory Inc
04.2018 - Current
Bartander
Billy Bobs
04.2016 - 01.2017
Shift Supervisor
Stewarts Shops
01.2013 - 01.2014
GED -
Dutchess Community College
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