Jessica Bermudez
Tampa,FL
Summary
Healthcare professional with extensive experience at Advent Health, specializing in patient coordination and insurance verification. Demonstrated leadership in training staff and fostering team collaboration. Skilled in electronic health records and managing complex patient needs, ensuring effective communication and service delivery.
Overview
19
19
years of professional experience
Work History
Network Access Specialist
Advent Health Heart Care
01.2023 - Current
- Scheduled cardiology appointments, including Echo and various stress tests.
- Coached new employees across multiple offices, enhancing team integration.
- Faxed medical records to appropriate healthcare providers efficiently.
- Verified state and commercial medical insurance for patients.
- Created clinical messages for medication refills and health-related queries.
- Managed incoming and outgoing calls to ensure smooth communication.
Patient Unit Coordinator
Advent Health Carrollwood Hospital
06.2022 - 01.2023
- Called patients to remind about pre-admission testing appointments prior to surgery.
- Received and attached medical records to correct patient charts.
- Delivered messages to RNs regarding clearance and medication instructions before surgery.
- Notified nurses of surgery cancellations or additions to the schedule.
- Organized patient charts alphabetically for streamlined access.
- Translated pre-surgery instructions into Spanish for better patient understanding.
Home Care Coordinator
Charter Oak Health Center
Hartford, CT
08.2007 - 05.2022
- Secured physical approval and authorization signatures for patient health care services.
- Managed documentation for 20 home care agencies, ensuring accurate patient chart updates.
- Scanned home care orders into patient charts to maintain comprehensive records.
- Coordinated communication with physicians, agencies, and patients regarding needed home care appointments.
Unit Secretary
Charter Oak Health Center
Hartford, CT
08.2006 - 05.2022
- Sorted and delivered mail for internal medicine departments to all doctors efficiently.
- Ensured patients received pre-op appointments upon receipt of surgery forms.
- Printed electronic medication refills, vaccine reports, medical supply requests, and oxygen forms timely for nursing staff.
- Scanned medical records and entered lab results, consults, colonoscopy, and endoscopy findings for physicians.
- Processed faxes from Hartford Hospital, St. Francis Hospital, and UConn Hospital into patient charts.
Patient Services Representative
Charter Oak Health Care Center
Hartford, CT
08.2006 - 05.2022
- Performed insurance verification for state and commercial providers.
- Maintained accurate patient data and collected copays, self-pays, and printed balances.
- Coached new employees across multiple departments to enhance onboarding processes.
- Ordered office supplies and managed inventory for internal medicine department.
- Scheduled appointments for various specialties, including cardiology and urgent care.
Education
Bachelors of Science - Healthcare Administration
PURDUE GLOBAL UNIVERSITY
06.2024
Associate of Science - Medical Assistant
ANTHEM COLLEGE
04-2007
Medical Assistant -
BRANFORD HALL CAREER INSTITUTE
04.2006
Skills
- Microsoft Office applications
- Epic and Cerner
- Electronic health records
- Team collaboration
- Insurance claim processing
- Medical terminology
- Leadership and management
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Network Access Specialist
Advent Health Heart Care
01.2023 - Current
Patient Unit Coordinator
Advent Health Carrollwood Hospital
06.2022 - 01.2023
Home Care Coordinator
Charter Oak Health Center
08.2007 - 05.2022
Unit Secretary
Charter Oak Health Center
08.2006 - 05.2022
Patient Services Representative
Charter Oak Health Care Center
08.2006 - 05.2022
Bachelors of Science - Healthcare Administration
PURDUE GLOBAL UNIVERSITY
Associate of Science - Medical Assistant
ANTHEM COLLEGE
Medical Assistant -
BRANFORD HALL CAREER INSTITUTE
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