Alyesia Borgens
Forest Park,IL
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions with patients. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Experienced in training others, with strong communication and leadership skills. Passionate about helping others succeed.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
06.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
- Collected and validated patient demographics and insurance information.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Able to multitask and help others when needed.
- Trained 3+ employees on epic training and orthopedic scheduling procedures.
- Trained in multiple departments to help assist patients with scheduling appointments.
Security Officer
Allied Universal Security Services
08.2019 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Crew Member
McDonald's
08.2016 - 07.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Education
Associate of Applied Science - Criminal Justice
University of Phoenix
Tempe, AZ10.2024
High School Diploma -
Wheaton North High School
Wheaton, IL05.2017
Skills
- Problem-solving
- Patient Registration
- Insurance Verification
- Patient Scheduling
- Epic Software
- Superior Customer Service
- Microsoft Office Applications
- Communication
- Leadership
- Teamwork
Timeline
Patient Access Specialist
Northwestern Medicine
06.2022 - Current
Security Officer
Allied Universal Security Services
08.2019 - 06.2022
Crew Member
McDonald's
08.2016 - 07.2017
Associate of Applied Science - Criminal Justice
University of Phoenix
High School Diploma -
Wheaton North High School