Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Berry

Marshall,MI

Summary

Friendly and enthusiastic with more than 20 years of customer service. Experience. Able to learn new tasks quickly and proficient in growing key customer relationships.

Overview

20
20
years of professional experience

Work History

Customer Service Specialist/ Head Teller

Highpoint Community Bank
11.2024 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Head Teller

Homestead Savings Bank
10.2022 - 11.2024
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Balance ATM
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Provided customer records, account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Sold and cross-sold bank products to new and existing customers.
  • Turned in excess cash to maintain drawer security.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Stocked supplies for customers and personal teller station.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

Bank Teller

County National Bank
07.2018 - 06.2022
  • Receiving the working cash for the day and counting it before the shift begins
  • Accepting deposits of both checks and cash and validating deposit slips
  • Processing cash withdrawals
  • Verifying customers, admitting them to their safety deposit boxes and opening and closing vaults
  • Receiving payments for bills, loans and mortgages
  • To answer queries and to assist customers with account related issues
  • To carry out specialized tasks like foreign currency exchange, issuing of traveler’s and cashier checks and money orders
  • Balancing of the checks and cash at the end of every day.

Kitchen Staff Member

Food Service
12.2017 - 06.2018
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Housekeeper

Quality Inn Marshall
09.2017 - 12.2017
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
  • Service, clean, or supply restrooms
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors
  • Gather and empty trash
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
  • Dust and polish furniture and equipment
  • Keep storage areas and carts well-stocked, clean, and tidy
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
  • Remove debris from driveways, garages, and swimming pool areas
  • Move and arrange furniture and turn mattresses
  • Notify managers concerning the need for major repairs or additions to building operating systems
  • Hang draperies and dust window blinds
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees
  • Clean and polish furniture and fixtures
  • Dust furniture, walls, machines, or equipment.

Cashier

Rose Mary's Country
08.2005 - 05.2012
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Count money and audit money drawers
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Sell tickets and other items to customers
  • Process merchandise returns and exchanges
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Sort, count, and wrap currency and coins
  • Supervise others and provide on-the-job training
  • Stock shelves, and mark prices on shelves and items
  • Cash checks for customers.

Factory worker

Hoffman's Manufacturing
05.2005 - 08.2005
  • Perform quality checks on products and parts
  • Operate machinery and heavy equipment, such as forklifts
  • Maintain production equipment and machinery
  • Rotate through all the tasks required in a particular production process.

Waitress

Moonraker Lounge & Restaurant
01.2005 - 08.2005
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Prepare checks that itemize and total meal costs and sales taxes
  • Take orders from patrons for food or beverages
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
  • Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Clean tables or counters after patrons have finished dining
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
  • Inform customers of daily specials
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers
  • Describe and recommend wines to customers
  • Provide guests with information about local areas, including giving directions.

Education

High School Diploma -

Homer Community High School
Homer, MI

Skills

  • Customer and Personal Service Active Listening
  • Judgment and Decision Making Troubleshooting
  • Social Perceptiveness Mathematics
  • Cash Counting
  • Money Handling
  • Deposit and Withdrawal Management
  • Office Cleaning
  • Cashier's Checks
  • Count Currency
  • Teller Transactions
  • Bank Services and Products Recommendation
  • Bond Purchase Processing
  • Night Deposit Transactions
  • Bank Deposits
  • Secure Bank Vaults
  • Night and Safe Deposit Procedures
  • Balancing ATM Machines

Timeline

Customer Service Specialist/ Head Teller

Highpoint Community Bank
11.2024 - Current

Head Teller

Homestead Savings Bank
10.2022 - 11.2024

Bank Teller

County National Bank
07.2018 - 06.2022

Kitchen Staff Member

Food Service
12.2017 - 06.2018

Housekeeper

Quality Inn Marshall
09.2017 - 12.2017

Cashier

Rose Mary's Country
08.2005 - 05.2012

Factory worker

Hoffman's Manufacturing
05.2005 - 08.2005

Waitress

Moonraker Lounge & Restaurant
01.2005 - 08.2005

High School Diploma -

Homer Community High School

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Jessica Berry