Jessica Betts
Bloomfield,NM
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
Omni Interactions
12.2019 - Current
- Prioritized and Dispatched technicians to Hospitals and Hotels to confirm and fix all service repairs and maintenance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to email inquiries within 1-2 business days to maintain customer satisfaction
- Entered customer interaction details in sales force to track requests, document problems, and record solutions offered
- Adapted to new applications and maintained knowledge of current technologies
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Agent
Smart Rhino Labs. Draper, UTAH
10.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Special Needs Assistant
Training In Life Choices
04.2008 - 10.2013
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Evaluated client progress toward established annual and quarterly goals.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
Education
Nail Technician State License - Cosmetology And Business Management
Ogden Weber Applied Technology College
Ogden, UT04.2009
Skills
- Average of 45 wpm With 96% accuracy
- Microsoft Office 365
- Time management
- Organizational skills
- Customer service abilities
- Problem-solving skills
- Exemplary work ethic
- Service-oriented self-starter
- Outstanding communication skills
- Client Relations Skills
- Strong Telephone Etiquette
Timeline
Customer Service Agent
Omni Interactions
12.2019 - Current
Customer Service Agent
Smart Rhino Labs. Draper, UTAH
10.2018 - 04.2019
Special Needs Assistant
Training In Life Choices
04.2008 - 10.2013
Nail Technician State License - Cosmetology And Business Management
Ogden Weber Applied Technology College
Similar Profiles
Cameron McCloudCameron McCloud
Independent Contractor at Omni InteractionsIndependent Contractor at Omni Interactions
Chelsea CogarChelsea Cogar
Customer Service Representative at Omni InteractionsCustomer Service Representative at Omni Interactions
Kelly ChooniedassKelly Chooniedass
Medical Customer Service Representative at Omni InteractionsMedical Customer Service Representative at Omni Interactions
Chantelle OravskyChantelle Oravsky
Customer Support Specialist at Omni InteractionsCustomer Support Specialist at Omni Interactions
Veronica DurallVeronica Durall
Babysitter at Self EmployedBabysitter at Self Employed