Jessica Bigi
Honolulu,HI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Medical Support Assistant position. Ready to help team achieve company goals.
Seeking opportunity to work in a positive work environment. Excellent teamwork, communication, and customer service skills. Very friendly and inviting. Love working with people.
Overview
14
14
years of professional experience
Work History
Server
Texas Roadhouse
JBLM Tacoma Washington
07.2021 - 08.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Substitute Teacher / Special Education Aide
Fairbanks North Star Borough School District
Fairbanks AK
09.2017 - 08.2020
- Perform instructional and classroom management alongside the teacher or if absent
- Worked in groups and independently with students to achieve desired goals
- Monitored and assisted in activities outside the classroom such as recess, gym, music, and library
- Escorted children to and from the bus.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Mentored new substitute teachers, sharing best practices for effective classroom management and instructional techniques.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
Leasing Consultant
Village at Carver Falls
Fayetteville NC
09.2009 - 09.2010
- Presented potential tenants with information regarding the property
- Advertised available units and amenities with the community website
- Along with presenting the features and benefits of the community, was also responsible for follow-up calls, emails, reviewing lease agreements, confirming rental applications, and answering the phone.
- In addition to sales and marketing, it was also a responsibility to help current tenants with maintenance requests and other customer service needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Education
Bachelor’s in Business Management -
Grand Canyon University
Phoenix, AZ12.2024
Associates in Applied Science -
Fayetteville Technical Community College
Fayetteville NC04.2016
High School Diploma -
Jeannette Senior High School
Jeannette PA06.2005
Skills
- Adaptability, Communication, Customer Service, Good Organization Skills, Punctual Ability to interact with individuals to give instructions and arrange appointments
- Resourcefulness
- Telephone Etiquette
- Interpersonal Skills
- Empathy and Compassion
- Medical Terminology
References
- Cristina Titus, Supervisor at North Star Borough School District, 509-859-3678, cristinatitus4@gmail.com
- Joye Elsbury, Supervisor Village at Carver Falls, 910-366-9466, Lovinjoy01@gmail.com
- Jim Mazzarini, Supervisor at Texas Roadhouse Greensburg PA, 724-244-3690
Timeline
Server
Texas Roadhouse
07.2021 - 08.2023
Substitute Teacher / Special Education Aide
Fairbanks North Star Borough School District
09.2017 - 08.2020
Leasing Consultant
Village at Carver Falls
09.2009 - 09.2010
Bachelor’s in Business Management -
Grand Canyon University
Associates in Applied Science -
Fayetteville Technical Community College
High School Diploma -
Jeannette Senior High School