Jessica Bivins
Grand Rapids
Summary
Dynamic and adaptable professional completing a bachelor's degree with diverse experience across hospitality, medical administration, and spa management. Proven ability to deliver exceptional customer service, coordinate high-volume operations, and support clinical workflows. Background includes bartending in fast-paced environments, managing daily operations for a medical spa, and providing hands-on support as a medical assistant and receptionist. Recognized for strong communication, multitasking, and relationship-building skills, with a consistent focus on organization, accuracy, and professionalism. Demonstrated ability to learn quickly, lead teams, and create positive client and patient experiences.
Overview
9
9
years of professional experience
Work History
Family Service Counselor
Everstory Partners
Lansing
01.2026 - Current
- Provided compassionate guidance to families during planning and arrangement processes.
- Assisted families in understanding funeral services and memorialization options.
- Facilitated discussions about pre-need arrangements and funding options for clients.
Bartender
Southern Prohibition
Hattiesburg
05.2024 - 12.2025
Intern
Biloxi Police Department
Biloxi
05.2025 - 07.2025
- Efficiently scheduled appointments, enhancing patient flow and minimizing wait times.
- Streamlined check-in processes, improving organization and patient satisfaction.
- Delivered outstanding customer service, fostering a welcoming clinic atmosphere.
- Collaborated with medical staff to optimize provider schedules and maximize appointment capacity.
- Answered incoming calls with excellent customer service, scheduling appointments for new and existing appointments.
- Shadowed all departments to see the flow of a police department.
- Maintained confidentiality and professionalism with sensitive information.
- Gained hands-on exposure to crime scene investigation and evidence handling.
- Observed proper chain-of-custody procedures.
- Observed case documentation and report preparation.
- Followed departmental protocols and professional standards.
- Developed strong attention to detail and ethical responsibility.
Surgery Scheduling
Arsenault Dermatology
Sarasota
05.2022 - 05.2023
- Provided patient education on dermatologic surgical procedures, including risks, benefits, and pre- and post-operative care.
- Reviewed test results with patients in accordance with provider guidelines.
- Provided exceptional patient service, fostering trust and enhancing the overall patient experience.
- Streamlined surgical scheduling processes to improve efficiency and reduce delays in treatment.
- Optimized provider and patient scheduling to ensure timely, appropriate treatment.
- Ensured patients were properly prepared for procedures based on health history, including medication discontinuation when necessary.
Cosmetic Manager
Arsenault Dermatology
Sarasota
01.2021 - 05.2022
- Assisted CEO and COO with medspa design and layout planning.
- Performed return on investment analysis for new equipment, ensuring positive financial returns.
- Oversaw inventory management for Botox, dermal fillers, and clinical supplies.
- Developed and implemented streamlined patient scheduling protocols, significantly improving appointment efficiency and reducing wait times.
- Fostered a teamwork environment, leading staff training sessions that improved service delivery and customer satisfaction.
- Designed and maintained monthly membership packages to support patient retention.
- Cultivated strong relationships with clients.
- Oversaw medspa staff operations, including scheduling and commission structures.
Medical Assistant
Arsenault Dermatology
Sarasota
12.2017 - 01.2021
- Delivered compassionate, patient-centered care by ensuring comfort and addressing concerns in a welcoming environment.
- Assisted providers with general, cosmetic and surgical dermatology appointments.
- Collaborated with physicians and physician assistants to streamline patient flow, reducing wait times and improving clinic efficiency.
- Managed biologic medication paperwork, including prior authorizations, to ensure patient access to prescribed treatments.
- Collaborated with the clinical manager to streamline appointment protocols, enhancing efficiency while maintaining high-quality patient care.
- Proficient in Nextech and EMA electronic medical record (EMR) systems.
- Managed medical supply inventory, ensuring availability and compliance with health regulations.
Receptionist
Arsenault Dermatology
Sarasota
12.2016 - 12.2017
Education
Bachelor's - Forensic Science
University of Southern Mississippi
Hattiesburg, MSAssociate of Arts (AA) -
State College of Florida
Sarasota, FLSkills
- Time Management
- Multitasking
- Networking
- Customer Engagement
- Attention to Detail
- Adaptability
- Problem Solving
- Process Improvement
- Inventory Management
- Quality Assurance
- Creative Thinking
- Service Excellence
- Quality Control
- Patient Care Coordination
- Leadership
- EMR Systems
Volunteer Experience
Volunteer, Cold Case Coalition, 09/01/24, Reviewed case files, evidence summary, and applied critical thinking to assess investigative findings and documentation. Regularly reviewed NAMUS (National Missing and Unidentified Persons System) records.
Timeline
Family Service Counselor
Everstory Partners
01.2026 - Current
Intern
Biloxi Police Department
05.2025 - 07.2025
Bartender
Southern Prohibition
05.2024 - 12.2025
Surgery Scheduling
Arsenault Dermatology
05.2022 - 05.2023
Cosmetic Manager
Arsenault Dermatology
01.2021 - 05.2022
Medical Assistant
Arsenault Dermatology
12.2017 - 01.2021
Receptionist
Arsenault Dermatology
12.2016 - 12.2017
Bachelor's - Forensic Science
University of Southern Mississippi
Associate of Arts (AA) -
State College of Florida