Kari Guerrero
Lake Stevens,WA
Summary
Experienced Family Service Counselor known for exceptional interpersonal skills and a strong commitment to client needs. Successfully developed tailored service plans that honor diverse life stories and cultural traditions, driving positive outcomes in family support.
Overview
8
8
years of professional experience
Work History
Family Service Counselor
Dignity Memorial
Everett, WA
03.2021 - Current
- Guided families through end-of-life decisions with compassion and professionalism.
- Coordinated funeral services, ensuring adherence to client wishes and legal requirements.
- Assisted clients in selecting appropriate memorial products tailored to individual preferences.
- Developed personalized service plans that honored unique life stories and cultural traditions.
- Collaborated with interdisciplinary teams to enhance service delivery and family support.
- Maintained accurate records and documentation for compliance and quality assurance purposes.
- Trained new counselors on best practices in client engagement and service execution.
- Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
- Offered crisis intervention services during emergencies or high-stress situations, providing timely assistance when needed most.
- Maintained detailed case documentation for accurate record-keeping purposes while adhering to confidentiality standards and ethical practices.
- Assisted with advanced arrangements for individuals and couples.
Customer Service Representative
Feeding America
Las Vegas, NV
11.2017 - 02.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality and response times.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Provided training to new employees on company policies and customer service protocols.
- Coordinated with cross-functional teams to address complex customer concerns effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Read, Write, & Speak Japaneese
Kobe Business School
Kobe, Japan04-1991
High School Diploma -
Mariner High School
Everett06-1986
Skills
- Mental health awareness
- Substance abuse awareness
- Multicultural competence
- Self-care strategies
- Sales expertise
- Family dynamics
- Burial planning
- Burial coordination
- Preneed arrangements
- Memorial planning
- Hospice visits
- Cremation processes
- Hospice relationship building
- Marker customization
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Client documentation
- Team building
- Community resources
- Task prioritization
- Client advocacy
- Mental health counseling
- Self motivation
- Family support
- Interpersonal skills
- Conflict resolution
- Analytical thinking
- Professionalism
- Family services
- Time management abilities
- Written communication
- Adaptability
- Continuous improvement
- Trauma informed care framework
- File management
- Client needs assessment
- Microsoft Office Suite
- Service planning
- Problem-solving aptitude
- Professional demeanor
- Conducting interviews
- Invoice verification
Languages
Japanese
Timeline
Family Service Counselor
Dignity Memorial
03.2021 - Current
Customer Service Representative
Feeding America
11.2017 - 02.2021
No Degree - Read, Write, & Speak Japaneese
Kobe Business School
High School Diploma -
Mariner High School