Jessica Blanc
Loganville,GA
Summary
Results-driven Implementation Analyst with a strong background in project management, data analysis, and Agile methodologies. Demonstrated expertise in Microsoft Office and Excel, with a proven ability to drive operational excellence, deliver actionable insights, and support continuous improvement. Experienced in partnering with Agile teams to enhance delivery processes and optimize project outcomes. Adept at problem-solving, communication, and managing multiple tasks while maintaining meticulous attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Software Project Implementation Analyst, ATS
Insperity
11.2022 - Current
- Lead the end-to-end implementation of the BrightMove system, resulting in a 30% increase in team efficiency and a 20% reduction in response time to customer inquiries.
- Develop comprehensive understanding of client requirements, translating them into customized solutions that enhanced user experience and engagement.
- Collaborate with sales and project teams to ensure successful onboarding plans were executed within specified timelines, effectively aligning with client expectations..
- Trained and onboarded 100+ clients on BrightMove functionalities, resulting in 95% user adoption within the first year.
- Gather, analyze and document business system requirements with 98% accuracy rate, enabling our development team to deliver solutions that aligned precisely with client needs.
- Demonstrate expertise in project management, stakeholder engagement, and change management, ensuring smooth project execution and successful outcomes.
Amazon HR Specialist
Populus Group
09.2021 - 10.2022
- Streamlined the onboarding process for new hires at Amazon, resulting in a 35% improvement in recruiter focus on core tasks.
- Implemented change management strategies for new software, enhancing onboarding experiences and maximizing system utilization.
- Supported candidate queries and managed over 200 new hire cases via Salesforce, ensuring efficient handling of tasks across various stages of the hiring process.
- Identified opportunities for process improvement, anticipating potential issues, and enhancing candidate experience and onboarding efficiency.
- Developed an internal Amazon wiki outlining team goals, processes, and resources to assist hiring managers and recruiters, leading to improved onboarding efficiency.
Recruiting Coordinator
Fiserv
02.2021 - 09.2021
- Coordinated recruitment projects and managed scheduling logistics for over 500 complex interviews, ensuring alignment with project timelines and customer satisfaction.
- Conducted data analysis to identify process improvements, leading to more effective onboarding practices and reduced errors during candidate transitions.
- Collaborated with IT teams to troubleshoot and enhance user experiences within recruiting systems, aligning operational processes with project goals.
- Successfully onboarded over 150 new hires via Workday, configuring offer letter templates, troubleshooting candidate issues, and optimizing process flows.
- Produced recruitment reports, prepared spreadsheets, presentations, and documents using data from Workday, supporting HR-related special projects.
Recruiting Coordinator
The Geo Group
04.2019 - 09.2020
- Managed candidate pipelines and improved communication strategies, significantly enhancing the candidate experience and facilitating timely project completion.
- Leveraged technology tools to track recruiting activities and provide data-driven reports, contributing to informed decision-making in project implementation.
- Established strong relationships with hiring managers to understand their specific needs and fill open positions quickly.
- Reviewed incoming applicant resumes against the minimum requirements of the position to determine qualified candidates for over 200 positions.
- Conducted phone screening to further assess an applicant's qualifications for positions such as Nurses, Case Manager, Substance Abuse Counselors, Correctional Officers, etc.
- Lead recruiting projects such as staffing newly opened facilities before grand openings.
- Screened and schedule an average of 10 candidates per day which results to 200 hundred scheduled interviews per month
Human Resource Coordinator
Scribe America
02.2018 - 03.2019
- Played a key role in the successful testing and implementation of Workday as the HRIS system, directly aligning with organizational project management goals.
- Provided training and support to employees, ensuring understanding and adherence to new systems, which improved overall operational efficiency.
- Recommended new approaches, policies, and procedures to continually improve efficiency of the department and services performed by 50%
- Ensured compliance with USCIS Form I-9 Employment Eligibility Verification using E-Verify; periodically audits Forms
- Processed transfers, promotions, and demotions in a timely fashion to ensure that all employee records are up to date in Workday
- Utilized workday to run employee reports, create/edit cost centers via Workday.
- Troubleshoot Workday issues via tickets received in the helpdesk (Zendesk).
Junior Project Manager
Fusion Logistics, Inc
10.2014 - 02.2018
- Managed the full project lifecycle for multiple initiatives, developing comprehensive implementation plans that aligned with client specifications and project timelines.
- Collaborated with cross-functional teams to ensure successful project execution, achieving a 50% efficiency improvement through optimized processes.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications to identify, prevent and mitigate risk.
- Worked closely with business partners across HR and IT to manage projects such as rollouts of new features and processes in Workday or other projects.
Education
MBA - Human Resources Management
Nova Southeastern University
Davie, FL06.2017
Bachelor's - Health Administration Services
Florida Atlantic University
Boca Raton, FL08.2015
Skills
- Microsoft Office: Advanced proficiency in PowerBI, Excel, Word, and PowerPoint
- Data Analysis: Strong experience in gathering, analyzing, and reporting data
- Agile Methodologies: Hands-on experience with Agile delivery principles and Jira
- Project Management: Expertise in leading implementations, stakeholder management, and change management strategies
- Communication: Excellent verbal and written communication skills
- Problem Solving: Analytical thinking with the ability to identify challenges and propose innovative solutions
- Technology Savvy: Familiar with SaaS technology, ATS/HRIS systems, and project management tools (eg, Workday, Salesforce, Google Project, Slack, Jira)
Certification
- Certified Professional Scrum Master (PSM) 1, Scrum.org - September 2022.
- Project Management Professional (PMP) - Expected January, 2025.
Timeline
Software Project Implementation Analyst, ATS
Insperity
11.2022 - Current
Amazon HR Specialist
Populus Group
09.2021 - 10.2022
Recruiting Coordinator
Fiserv
02.2021 - 09.2021
Recruiting Coordinator
The Geo Group
04.2019 - 09.2020
Human Resource Coordinator
Scribe America
02.2018 - 03.2019
Junior Project Manager
Fusion Logistics, Inc
10.2014 - 02.2018
MBA - Human Resources Management
Nova Southeastern University
Bachelor's - Health Administration Services
Florida Atlantic University
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