Jessica Blanco
Woodbridge,VA
Summary
Organized Dispatch Manager with a solid track record in office administration, optimizing technician workflow, and enhancing payroll accuracy. Demonstrates strong capabilities in onboarding, record maintenance, and customer service, ensuring efficient operations and high satisfaction in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Rosenthal Automotive
McLean, VA
01.2023 - Current
- Organized office operations to enhance workflow and minimize downtime
- Coordinated technician assignments to maximize shop productivity and ensure balanced workloads
- Tracked hours worked in the shop, improving payroll accuracy and labor cost management
- Logged payroll data accurately, facilitating timely accounting processes and precise labor cost management
- Supported new hires in their transition by ensuring they received necessary login credentials and orientation. with onboarding and provided login information, accelerating integration into roles
Customer Service Representative
Rosenthal Automotive
McLean, VA
06.2021 - 12.2022
- Answered phone calls, scheduled appointments, and greeted clients, improving overall client satisfaction.
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions using point-of-sale systems accurately.
- Educated customers on vehicle features and services offered.
Education
Business Management
Northern Virginia Community College
Alexandria, VA04-2022
High school diploma -
Thomas Edison
Alexandria, VA06-2020
Skills
- Fleet management
- Appointment scheduling
- Inventory control
- Payroll management
- Employee onboarding
- Data entry accuracy
- Productivity tracking
- Time management
- Office organization
- Attention to detail
- Customer service
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Languages
Spanish
Native/ Bilingual
Timeline
Dispatch Manager
Rosenthal Automotive
01.2023 - Current
Customer Service Representative
Rosenthal Automotive
06.2021 - 12.2022
Business Management
Northern Virginia Community College
High school diploma -
Thomas Edison