Amanda Herrera
El Paso,TX
Summary
Results-oriented Dispatch Leader with extensive experience in logistics and operations management. Expertise in route optimization, team management, and efficient delivery scheduling. Strong communicator and problem solver, adept at fostering team collaboration and adapting to dynamic environments.
Overview
2
2
Languages
26
26
years of professional experience
Work History
Dispatch Manager
EWO Transport LLC
El Paso, TX
03.2013 - Current
- Coordinated communication between drivers, clients, and warehouse staff to ensure timely deliveries.
- Streamlined dispatch operations, improving route efficiency and reducing delivery times.
- Implemented strategic scheduling systems to optimize fleet utilization and minimize downtime.
- Led cross-functional teams in troubleshooting logistics challenges, enhancing service reliability.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Developed training programs for new hires, ensuring adherence to safety standards and procedures.
- Managed vendor relationships to negotiate favorable terms and improve service quality across operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Oversaw scheduling operations, aligning resources with demand fluctuations.
- Resolved logistical issues promptly, ensuring minimal disruption to service delivery.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Increased commercial sales revenue by consistently meeting and exceeding sales targets.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Oversaw accident investigations, determining root causes and implementing preventive measures to avoid recurrence.
- Developed and implemented safety programs.
Medical Assistant
Centro San Vicente Clinic
El Paso, TX
07.2011 - 01.2013
- Assisted healthcare providers in clinical procedures, enhancing patient care efficiency and satisfaction.
- Educated patients on treatment plans and medication usage, fostering better understanding and adherence to health regimens.
- Coordinated appointment scheduling and follow-up communications, optimizing patient flow and reducing wait times.
- Managed patient intake processes, ensuring accurate data collection and compliance with clinic protocols.
- Trained new medical assistants on clinic procedures and best practices, promoting team cohesion and operational excellence.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Ensured safety and cleanliness of clinical environment by strictly following infection control protocols and properly disposing of biohazardous waste.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within the clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
Rental Manager
Capps Van and Truck Rental
El Paso, TX
06.2000 - 06.2010
- Oversaw rental agreements, enhancing customer satisfaction through efficient processing and clear communication.
- Developed strategies to maximize revenue through targeted marketing of rental services and promotions.
- Managed fleet operations, ensuring optimal vehicle availability and maintenance schedules.
- Trained staff on inventory management systems, improving accuracy in tracking rental assets.
- Fostered strong relationships with clients, resulting in increased repeat business and referrals.
- Conducted regular training sessions to ensure compliance with safety regulations and company policies.
- Placed sales calls and handled sales for incoming customer calls.
Education
High School Diploma -
Thomas Jeffeson High School
El Paso, TXHigh School Diploma -
Vista College
El Paso TX Skills
- Fleet dispatching
- Route planning
- Workflow planning
- Schedule coordination
- DOT compliance
- Phone dispatch
- Field call management
- Mileage logging
- Sales strategies
- Cost control strategies
- Budgeting and financial management
- Strong leadership
- Fleet management
- Decision-making
- Customer communication
- Customer service
- Updating logs
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Dispatch Manager
EWO Transport LLC
03.2013 - Current
Medical Assistant
Centro San Vicente Clinic
07.2011 - 01.2013
Rental Manager
Capps Van and Truck Rental
06.2000 - 06.2010
High School Diploma -
Thomas Jeffeson High School
High School Diploma -
Vista College