Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Bliss

Chillicothe,ILLINOIS

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

General Manager / Party Event Sales Consultant

Goodrich Theater
07.2022 - 10.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Soci Marketing Development
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

General Manager

Family Dollar/ Dollar Tree
05.2015 - 07.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, and schedules,
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Customer Service Manager

Walmart
03.2009 - 04.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Bachelor's - Business Management

Robert Morris University - Illinois
Chicago, IL
2014

High School Diploma -

Manual High School
Peoria, IL
05.2009

Skills

  • Quality Management
  • Advertising and Marketing
  • Account Management
  • Loss Prevention
  • Customer Relationship Management
  • Schedule Management
  • Project Management
  • Staff Supervision
  • Leadership and Team Building
  • Strategic Planning
  • Recruitment
  • Inventory Control
  • Verbal and Written Communication
  • Sales Team Development
  • Excel/Microsoft

Timeline

General Manager / Party Event Sales Consultant

Goodrich Theater
07.2022 - 10.2023

General Manager

Family Dollar/ Dollar Tree
05.2015 - 07.2022

Customer Service Manager

Walmart
03.2009 - 04.2015

Bachelor's - Business Management

Robert Morris University - Illinois

High School Diploma -

Manual High School

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Jessica Bliss