Jessica Blizniak
Summary
Knowledgeable and dedicated customer service professional with extensive experience for over 15 years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Personal Banker
Northwest Bank
01.2019 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Store Manager
Benzingers Clothing Care
02.2018 - 01.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Supervised guests at front counter, answering questions regarding products.
Assembly Line Worker
MOOG
09.2016 - 06.2017
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
Supervisor
Delta Sonic
06.2012 - 09.2016
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Created and managed project plans, timelines and budgets.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Server
Applebees
01.2012 - 06.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Customer Service Representative
GEICO
02.2011 - 12.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associates Degree -
Erie Community College
Orchard Park, NYSkills
- Relationship Building
- Customer Service
- Customer Satisfaction
- Critical Thinking
- Computer Proficiency
- Professional telephone demeanor
- Financial Services
Timeline
Personal Banker
Northwest Bank
01.2019 - Current
Store Manager
Benzingers Clothing Care
02.2018 - 01.2019
Assembly Line Worker
MOOG
09.2016 - 06.2017
Supervisor
Delta Sonic
06.2012 - 09.2016
Server
Applebees
01.2012 - 06.2012
Customer Service Representative
GEICO
02.2011 - 12.2011
Associates Degree -
Erie Community College