Jessica Bonaguro
Simpsonville,SC
Summary
Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
7
7
years of professional experience
Work History
Hairstylist at Ceres Salon
Self Employed Services
Greenville, SC
12.2019 - Current
- Worked to make customers happy and provide the best customer service
- Handled scheduling and payments
- Self promoted to gain clientele
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
Hairstylist
All The Rave Salon
Simpsonville , SC
05.2017 - 12.2019
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
Shift Leader
Bojangles
Greer , SC
04.2015 - 05.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Bachelor of Arts - Business Administration
Lees-McRae College
Banner Elk, NC05.2021
High School Diploma -
Riverside High School
Greer, SC06.2017
Cosmetology License -
J Harley Bonds Career Center
Greer, SC05.2017
Skills
- Customer Service (5 years)
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Tool, Equipment and Surface Sanitizing
- Effective Customer Communication
- Digital Recordkeeping
- Adaptable to Changing Client Needs
- Customer Support
- Customer Satisfaction
- Cash Register Operations
- Microsoft Word Efficient (2 Years)
Timeline
Hairstylist at Ceres Salon
Self Employed Services
12.2019 - Current
Hairstylist
All The Rave Salon
05.2017 - 12.2019
Shift Leader
Bojangles
04.2015 - 05.2017
Bachelor of Arts - Business Administration
Lees-McRae College
High School Diploma -
Riverside High School
Cosmetology License -
J Harley Bonds Career Center