Jessica Bonahoom
Escondido,CA
Summary
Dynamic and results-driven Prep Chef with a proven track record at BJ's Restaurant & Brewhouse. Expert in food storage and cutting techniques, I enhanced kitchen efficiency and customer satisfaction through innovative menu development and effective team collaboration. Known for strong time management and exceptional customer service skills, I consistently delivered high-quality dining experiences.
Overview
12
12
years of professional experience
Work History
Prep Chef
BJ's Restaurant & Brewhouse
08.2021 - 09.2022
- Provided excellent customer service when interacting directly with patrons, addressing concerns promptly while maintaining professionalism at all times.
- Reduced food waste by implementing proper storage techniques and inventory management systems.
- Assisted head chef in creating innovative menu items, resulting in increased customer satisfaction and repeat business.
- Operated various kitchen equipment safely and effectively, minimizing accidents and downtime.
- Rotated through all prep stations to learn different techniques.
- Participated in regular staff meetings to discuss areas of improvement, leading to increased overall performance levels within the kitchen team.
Prep Chef
Ramano's Macaroni Grill
02.2021 - 08.2021
- Collaborated with other team members to ensure timely completion of meal orders during busy service periods.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Trained kitchen staff to perform various preparation tasks under pressure.
Owner
Jessica Christine
10.2019 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Massage Therapist
Massage Hight's
08.2017 - 10.2019
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Improved overall client well-being with customized aromatherapy blends during massage sessions.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
Massage Therapist
Massage Envy
11.2015 - 08.2017
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
Event Coordinator
San Diego Spine And Rehab
11.2013 - 03.2017
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated schedules and timelines for events.
Customer Service Representative
Khols
10.2010 - 07.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No Degree - Phlebotomy
Escondido Adult School
Escondido, CA09-2022
No Degree - Massage Therapy/ Holistic Health
Kaplan College
Vista, CA07-2013
High School Diploma -
Orange Glen High School
Escondido, CA05-2010
Skills
- Cutting techniques
- Food storage
- Knife skills
- Food preparation
- Sanitation practices
- Safe food handling procedures
Timeline
Prep Chef
BJ's Restaurant & Brewhouse
08.2021 - 09.2022
Prep Chef
Ramano's Macaroni Grill
02.2021 - 08.2021
Owner
Jessica Christine
10.2019 - 03.2020
Massage Therapist
Massage Hight's
08.2017 - 10.2019
Massage Therapist
Massage Envy
11.2015 - 08.2017
Event Coordinator
San Diego Spine And Rehab
11.2013 - 03.2017
Customer Service Representative
Khols
10.2010 - 07.2012
No Degree - Phlebotomy
Escondido Adult School
No Degree - Massage Therapy/ Holistic Health
Kaplan College
High School Diploma -
Orange Glen High School
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