Jessica Bowers
Summary
Retail Manager with 16+ of experience ensuring the sales floor is full, set to company guidelines and customer ready. Effectively instill customer service skills in all employees with comprehensive training and leading by example. Ensure the store runs efficiently on the sales floor and the back room.
Overview
18
18
years of professional experience
Work History
Store Manager
Dollar Tree
Colorado Springs
01.2024 - 11.2025
- Managed daily store operations and ensured compliance with company policies.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Assisted in unloading and merchandising freight deliveries, maintaining organized stock levels and product displays.
Store Manager
At Home Decor Superstore
Colorado Springs
04.2022 - 12.2023
- Lead by example and training in customer experience/satisfaction, store loyalty programs, store conditioning, loss prevention, cash control, store safety, merchandising and profitability.
- Coach team members on company policies and procedures.
- Drive team member performance, help set individual and team goals
- Ensure customer satisfaction expectations are being upheld
- Manage store opening and closing procedures
- Plan and delegate store tasks
- Resolved customer and employee concerns to enhance satisfaction and maintain harmony.
Operations Supervisor
Bed Bath & Beyond
Pueblo
12.2007 - 04.2022
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Conducted interviews and assisted with hiring and training new employees to enhance team performance.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Managed inventory levels and conducted regular stock assessments for accuracy.
- Maintain sales floor standards in merchandising and pricing
Education
High School Diploma -
Cyprus High School
Magna, UT06-2007
Skills
- Management Skills
- Team Management
- Staff training
- Scheduling
- Retail Receiving
- Customer Service
Timeline
Store Manager
Dollar Tree
01.2024 - 11.2025
Store Manager
At Home Decor Superstore
04.2022 - 12.2023
Operations Supervisor
Bed Bath & Beyond
12.2007 - 04.2022
High School Diploma -
Cyprus High School