Jessica Boyde
Las Vegas,NV
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
7
7
years of professional experience
Work History
Medical Receptionist / Email Coordinator
Advanced Orthopedics & Sports Medicine
Las Vegas, NV
02.2023 - Current
- Managed front desk operations, including check-in, check-out, and appointment scheduling
- Managed all incoming emails to our administration.
- Scheduled appointments through email communication
- Coordinated insurance verification and billing processes with accuracy and efficiency
- Assisted with medical office administrative tasks such as filing, faxing, and data entry
- Demonstrated proficiency in using Electronic Health Record (EHR) systems for documentation
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Handled MRI authorizations
Lead Esthetician
The Ivy Beauty Bar
Las Vegas, NV
10.2021 - 11.2022
- Performed various facial treatments and procedures, including extractions and chemical peels
- Provided exceptional customer service and personalized consultations to clients
- Demonstrated expertise in analyzing skin conditions and recommending appropriate skincare products
- Conducted waxing services for eyebrows, lips, and other facial areas
Esthetician
A Perfect Hue
Las Vegas, NV
04.2021 - 10.2021
- Performed facial treatments, including extractions and chemical peels, for clients with various skin concerns
- Performed full-body waxing services, ensuring client comfort and satisfaction
- Managed inventory of skincare products and placed orders as needed
Hostess
La Cave
Las Vegas, NV
03.2019 - 01.2020
- Managed reservations and seating arrangements for busy restaurant
- Assisted with greeting and seating guests in a timely manner
- Collaborated with kitchen and serving staff to ensure smooth flow of service
- Managed customer complaints and resolved issues in a professional manner
Hostess
Egg Works
Las Vegas, NV
02.2018 - 06.2018
- Proven ability to handle reservations and seating arrangements efficiently
- Strong knowledge of menu items and daily specials
- Experience in managing guest flow and ensuring smooth operations during peak hours
Education
PERMANENT MAKEUP CERTIFICATION -
Art In Beauty PMU
LAS VEGAS, NV01.2023
ESTHETICS LICENSE -
Euphoria Institute of Beauty Arts & Sciences
LAS VEGAS, NV01.2020
HIGH SCHOOL DIPLOMA -
Odyssey Charter High School
LAS VEGAS, NV01.2017
Skills
- CUSTOMER SERVICE
- HOSPITALITY
- MULTI TASKING
- MEDICAL RECEPTION
- CALL CENTER
- EHR APPLICATION (PHOENIX ORTHO)
- EXCEL APPLICATION
- COMMUNICATION
- INSURANCE VERIFICATION
- CUSTOMER SUPPORT
- INBOUND PHONE CALLS
- PROBLEM-SOLVING SKILLS
- APPOINTMENT SCHEDULING
- MEDICAL TERMINOLOGY
CERTIFICATIONS
- Permanent Makeup & Micro-Shading : Certified by SNHD
Timeline
Medical Receptionist / Email Coordinator
Advanced Orthopedics & Sports Medicine
02.2023 - Current
Lead Esthetician
The Ivy Beauty Bar
10.2021 - 11.2022
Esthetician
A Perfect Hue
04.2021 - 10.2021
Hostess
La Cave
03.2019 - 01.2020
Hostess
Egg Works
02.2018 - 06.2018
PERMANENT MAKEUP CERTIFICATION -
Art In Beauty PMU
ESTHETICS LICENSE -
Euphoria Institute of Beauty Arts & Sciences
HIGH SCHOOL DIPLOMA -
Odyssey Charter High School