Jessica Boyette

Loudon,TN

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Work History

Residential Counselor

McNabb Center

Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Monitored and documented client progress toward meeting goals and objectives.

Lead Sales Associate

Goodwill

Handled cash register operations and customer transactions to process payments.
Performed audits throughout the day.
Performed closing of store and keyholder.
Processed and stocked merchandise in accordance with store standards.
Answered customer questions about products.
Recorded accurate and efficient records in customer database.

Accounts Specialist

Southern Auto

Performed tasks in Quick Books.
Adhered to standards of quality and service as well as all compliance requirements.

Manager

GNC - General Nutrition Centres

Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Improved marketing to attract new customers and promote business.
Managed and motivated employees to be productive and engaged in work.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established team priorities, maintained schedules and monitored performance.

Education

Bachelor of Arts - Psychology

University of Louisiana At Monroe

Monroe, LA

Skills

Supply Replenishment
Account Updating
Workforce Management

Complex Problem-Solving
Schedule Preparation

Timeline