Godlove Cheo NKWENTI
Worcester,MA
Summary
Focused team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues.
Overview
4
4
years of professional experience
Work History
Residential Counselor
P&N Vision Home Health
12.2022 - Current
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Bilingual CSR
Telus International
06.2019 - 11.2021
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Law
University of Yaounde II - SOA
Yaounde -Cameroon06.2011
Skills
- Patient Education
- Safety Management
- Progress Monitoring
- Supply Replenishment
Languages
French
Native or Bilingual
Timeline
Residential Counselor
P&N Vision Home Health
12.2022 - Current
Bilingual CSR
Telus International
06.2019 - 11.2021
Bachelor of Arts - Law
University of Yaounde II - SOA
Similar Profiles
Enriqua GarciaEnriqua Garcia
Hospice Service Coordinator at Vision Home Health and HospiceHospice Service Coordinator at Vision Home Health and Hospice
Maria SanchezMaria Sanchez
Front Office Medical Assistant at Vision Home Health CareFront Office Medical Assistant at Vision Home Health Care
Toni WilsonToni Wilson
CNA at Vision Home Health CareCNA at Vision Home Health Care