Jessica Bradley
Schenectady,NY
Summary
Diligent Multi-Site Community Manager with a proven track record in overseeing multiple residential communities, ensuring high standards of property management and tenant satisfaction. Demonstrated strengths include strategic planning, team leadership, and strong communication skills. Have made significant contributions to improving operational efficiency, enhancing community living experiences, and driving revenue growth for multiple communities.
Overview
12
12
years of professional experience
Work History
Multi-Site Community Manager
Jones Street Residential
Albany, NY
01.2022 - Current
- Oversaw daily operations, maintenance, and administration of multiple properties.
- Prepared detailed budgets and financial reports for multiple properties.
- Maintained accurate records of all financial transactions related to the sites.
- Improved NOI through rent growth and expense management.
- Provided comprehensive financial reports for regional oversight
- Prepared reports on occupancy levels, income streams, expenses, and other relevant data points.
- Researched competitive market conditions in order to better understand pricing dynamics.
- Monitored lease rates and evaluated renewal rental trends
- Implemented strategies to increase tenant satisfaction and retention rates.
- Performed regular inspections on buildings, common areas, and vacant units, identifying necessary repairs.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Oversaw repairs and enhancements by working closely with vendors and maintenance staff.
- Oversaw the recruitment and training of new community team members.
- Provided support and guidance to team members while managing their performance objectives.
- Ensured compliance with local laws and regulations governing rental properties.
Community Manager
Jones Street Residential
Albany, NY
06.2020 - 01.2022
- Managed daily property operations
- Prepared detailed budgets and financial reports for property.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Conducted routine building and common area inspections
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Suggested property upgrades after thorough assessments of existing conditions
- Oversaw the recruitment and training of new community team members.
Assistant Community Manager
Jones Street Residential
Albany, NY
08.2016 - 06.2020
- Provided administrative support to the Community Manager as needed.
- Served as a point of contact for vendors providing services to the community.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Coordinated events for residents of the community.
- Responded promptly to inquiries from prospective residents.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Facilitated and maintained compliance with federal housing re-certification regulations.
Member Specialist
State Employees Federal Credit Union
East Greenbush, NY
09.2012 - 12.2016
- Built and maintained client relationships through quality, personalized interactions.
- Handled large volumes of currency quickly and accurately, with minimal errors.
- Received and processed customer transactions, including deposits, withdrawals, loan payments, and other banking services.
- Explained account information to customers in detail, as needed.
- Answered customer inquiries regarding bank products and services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Maintained confidentiality of all customer records and information according to company policies.
- Provided exceptional customer service while accurately processing routine transactions.
- Trained employees on cash drawer operation.
- Identified fraudulent activity or suspicious behavior, immediately reported it to management.
- Direct specific questions to appropriate branch personnel.
Education
Mathematics
University At Albany, State University of New York
Albany, NYSkills
- Financial budgeting and reporting
- Income and expense management
- Tenant and eviction laws
- Contract Negotiation
- Maintenance Oversight
- Staff Management
Timeline
Multi-Site Community Manager
Jones Street Residential
01.2022 - Current
Community Manager
Jones Street Residential
06.2020 - 01.2022
Assistant Community Manager
Jones Street Residential
08.2016 - 06.2020
Member Specialist
State Employees Federal Credit Union
09.2012 - 12.2016
Mathematics
University At Albany, State University of New York
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