JESSICA BRADLEY
Coconut Creek,FL
Summary
Retail operations leader with 11 years managing high-volume store performance. Drive store profitability through merchandising execution, inventory accuracy, and loss-prevention controls. Achieved 14% revenue growth and measurable shrink reduction. Ensure FDA, OSHA, and food safety compliance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Assistant Store Manager
Sprouts Farmers Market
Coconut Creek, FL
03.2025 - 09.2026
- Led 10 department managers and receivers with clear expectations, accountability, and performance follow-up.
- Achieved store condition scores above 8 through targeted coaching and effective execution.
- Demonstrated leadership aligned with company values, reinforcing positive store culture.
- Managed inventory operations, including ordering, receiving, stocking, rotation, and sanitation.
- Maintained food safety compliance with Ecolab and PCR audit requirements.
- Delivered policy updates, initiative details, and product knowledge to staff.
- Managed online ordering workflow, including fulfillment, shipping, tracking information, and returns.
- Guided customers through online ordering system and handled troubleshooting support.
- Showcased store at farmers markets, enhancing community engagement and supporting donation efforts.
- Resolved emergencies and equipment problems promptly through practical problem-solving.
Operations Manager
Michaels
Coral Springs, FL
08.2019 - 03.2025
- Guided team to achieve KPI goals through targeted coaching and adherence to operational standards.
- Coordinated scheduling and workload planning to ensure seamless daily operations.
- Ensured adherence to standard operating procedures and regulatory guidelines to maintain operational integrity.
- Delivered strong store oversight as manager on duty, supporting operations and customer experience.
- Strengthened customer service by providing quick, accurate support under tight deadlines.
- Improved store presentation through visual merchandising, seasonal layouts, and feature space setup.
- Promoted payroll accuracy through timecard review and error checks.
- Identified sales opportunities by recommending comparable products during stock shortages.
UPS Driver Helper
UPS
Deerfield Beach, Florida
11.2024 - 01.2025
- Sorted packages by address and delivery sequence to ensure timely deliveries.
- Supported UPS drivers with door-to-door delivery assistance.
- Maintained accurate records in a digital database for units and stock moved to support efficient tracking.
- Updated digital database with current records of units and stock moved, enhancing retrieval efficiency.
Customer Experience Manager
Michaels
Coral Springs, FL
02.2017 - 08.2019
- Addressed customer concerns in alignment with Michael's service standards to enhance customer satisfaction.
- Facilitated onboarding process for new employees to ensure smooth integration into the team. and training of new hires.
- Guided associates on product knowledge and framing services to improve guest interactions.
- Supported omnichannel orders, curbside pickup, and in-store order fulfillment.
- Conducted training sessions for team members on the operation of POS registers and transaction procedures. on POS registers and transaction procedures.
- Led execution of classes and in-store events.
- Monitored compliance with front-end policies and procedures to maintain operational standards.
- Assisted with cash reconciliation, deposits, and inventory processing (RTV, ASN).
Cashier
Michaels
Coral Springs, FL
09.2015 - 02.2017
- Processed cash, credit, and gift card payments at Michaels register.
- Delivered efficient checkout service while promoting rewards and credit programs to enhance customer engagement.
- Assisted customers in locating products and provided tailored solutions to meet their needs.
- Handled returns, exchanges, and customer issues in line with store policies, ensuring customer satisfaction.
Education
High School Diploma -
Fort Lauderdale High
Fort Lauderdale, FL07-2016
Skills
- Order fulfillment
- Multichannel fulfillment
- Store presentation
- Operations management
- Supply chain logistics
- Workforce scheduling
- Scheduling coordination
- Payroll management
- Budget control
- Performance management
- Customer relationship management
- Health and safety
- Leadership development
- Team development
- Time management
- Cause analysis
Personal Information
Title: Assistant Store Manager Retail Operations Team Leadership
Certification
- Food Manager Certification
Timeline
Assistant Store Manager
Sprouts Farmers Market
03.2025 - 09.2026
UPS Driver Helper
UPS
11.2024 - 01.2025
Operations Manager
Michaels
08.2019 - 03.2025
Customer Experience Manager
Michaels
02.2017 - 08.2019
Cashier
Michaels
09.2015 - 02.2017
High School Diploma -
Fort Lauderdale High