Jessica Branch
McDonough,GA
Summary
Customer-oriented, very committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to calls and inquiries per to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention. Giving customer a better experience then any other company.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx
Ellenwood , GA
11.2021 - 04.2022
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Customer Service Sale Rep
Infocision
McDonough, GA
01.2021 - 01.2022
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Handled 250 calls per day to address customer inquiries and concerns.
Front Desk Receptionist
The Boardroom Salon For Men
Atlanta, GA
07.2019 - 01.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Planned coverage needs and organized services to support incoming special events.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Prepared weekly employee work schedules for team members.
- Maintained transaction security by verifying payment cards against identification.
Shift Leader
Krystals Resturant
Morrow, GA
06.2017 - 08.2018
- Regulated pricing, inventory count and supply during shift hours.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Identified team weak points and implemented corrective actions to resolve concerns.
Crew Shift Leader
Ingles Supermarket
Stockbridge, GA
08.2017 - 05.2018
- Quickly and efficiently resolved complaints and escalated issues.
- Accomplished construction projects by defining project purpose and scope, calculating required resources and allocating resources.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Consulted with prospective customers on job specifications and contractual agreements.
Education
Associate of Arts - Criminal Justice
Atlanta Metropolitan State College
Atlanta, GA05.2022
High School Diploma -
Mount Zion High School
Jonesboro, GA05.2018
Skills
- Business growth and retention
- Analytical skills
- Multitasking abilities
- Responsible
- Good telephone etiquette
- Sales Goals
- Conflict Resolution
- Company Policy Adherence
- Guest services
- Safety and compliance
- Relationship Management
- Public speaking
- Cleanliness and sanitation
- Attention to Detail
- Active Listening
- Planning and Coordination
- Stocking
- Inventory maintenance
- Customer Relations
- Filing And Typing
Timeline
Package Handler
FedEx
11.2021 - 04.2022
Customer Service Sale Rep
Infocision
01.2021 - 01.2022
Front Desk Receptionist
The Boardroom Salon For Men
07.2019 - 01.2021
Crew Shift Leader
Ingles Supermarket
08.2017 - 05.2018
Shift Leader
Krystals Resturant
06.2017 - 08.2018
Associate of Arts - Criminal Justice
Atlanta Metropolitan State College
High School Diploma -
Mount Zion High School
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