Jessica Branch
Colonial Heights,VA
Summary
Enthusiastic animal care professional successful at managing various responsibilities in fast-paced settings. Offers well-developed skills in organization, time management and relationship-building. Calm in crises with skills to reassure owners and provide urgent care.
Overview
7
7
years of professional experience
Work History
Client Services Coordinator
Partner Veterinary Emergency & Specialty Center
Henrico, VA , Virginia
02.2024 - 05.2024
- Monitored front desk operations to ensure smooth flow of traffic during busy periods
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered
- Prepared invoices for services rendered at the clinic and collected payments from clients
- Coordinated with other departments within the clinic to provide efficient service for customers
- Informed patients of financial responsibilities prior to rendering services
- Checked patients in and out for appointments and collected payments
- Communicated with patients with compassion during an emotionally difficult time for them
- Routed laboratory or diagnostic results to appropriate staff
Client Services Coordinator & Veterinary Assistant
Banfield Pet Hospital
Colonial Heights, VA
01.2023 - 02.2024
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species, size, and temperament.
Client Services Coordinator
VetXpress
Colonial Heights, VA
03.2022 - 12.2022
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called no shows and cancellations to reschedule.
- Established work procedures or schedules to organize daily work of administrative staff.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
Patient Coordinator
Ivy Rehab Network
Chester, VA
04.2021 - 03.2022
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Collected patient data and documented records of health condition, hospitalizations, and lifestyle patterns.
- Coordinated care for patients, oversaw admission processes and managed patient flows.
Contact Center Representative
Capital One
Chester, VA
09.2019 - 04.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Maintained high-volume workload within fast-paced environment by assisting 50 clients per day and consistently meeting performance benchmarks.
- Accurately documented calls and caller information in in-house software and makes updates to data as needed.
- Ranked in top 90% for customer satisfaction among 143 competing Contact Center Representatives.
Veterinary Assistant & Receptionist
Banfield Pet Hospital
Colonial Heights, VA
05.2017 - 09.2019
- Offered every owner exceptional customer service and support, as well as compassionate care
- Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Documented and tracked treatment activities.
- Monitored animals' recovering from surgery and notified veterinarians of behavioral changes.
- Administered vaccines to animals and delivered blood and lab results.
- Educated clients on ways to keep pets healthy, and explained benefits of using flea and tick control and heartworm prevention medication.
- Prepared and labeled medications and instructed client on administration.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
Education
High School Diploma -
Prince George High School
Prince George, VA 2008
Some College (No Degree) -
Richard Bland College
Prince George, VA Skills
- Knowledge of veterinary standards and procedures
- Positive attitude
- Effective at multitasking
- Reliable
- Strong attention to detail
- Proficient in teamwork and collaboration
Timeline
Client Services Coordinator
Partner Veterinary Emergency & Specialty Center
02.2024 - 05.2024
Client Services Coordinator & Veterinary Assistant
Banfield Pet Hospital
01.2023 - 02.2024
Client Services Coordinator
VetXpress
03.2022 - 12.2022
Patient Coordinator
Ivy Rehab Network
04.2021 - 03.2022
Contact Center Representative
Capital One
09.2019 - 04.2021
Veterinary Assistant & Receptionist
Banfield Pet Hospital
05.2017 - 09.2019
High School Diploma -
Prince George High School
Some College (No Degree) -
Richard Bland College
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