Hi, I’m
Cierra Allen
Columbia,SC
Summary
Safety and Compliance Veteran with 10+ years of experience and a proven knowledge of back-office operations, administrative support, customer service, compliance rules and regulations. With multiple skills and adaptable performance in management, leadership and communication the flexibility to continue to advance in various departments are limitless.
Problem solving and attention to detail is a key component that is for sure to make an immediate contribution to the organization.
Along with being a knowledgeable professional in Occupational Health and Safety with contributing factors of being a great qualified agent to create safety policies and conduct inspections all while ensuring state and federal regulations are being met. Very efficient with relevant software and technology for data analysis and reporting.
Overview
6
years of professional experience
1
Certification
Work History
EviCore Healthcare
Client Services Coordinator
05.2018 - Current
Job overview
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Created social media and communications platform network channels
- Resolved and followed up promptly on over 60 unresolved environmental cases monthly
- Navigated and learned over 5 main stream government computer systems and applications to verify secured information
- Handled direct reports and enforced adherence to established procedures and deadlines
- Enforced corporate and departmental policies and service standards.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
EviCore Healthcare
Senior Appeals Coordinator
02.2018 - Current
Job overview
- Participated in ongoing training to enhance own job skills and knowledge
- Improve efficiency in operations and implemented process changes
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Met deadlines while maintaining high-quality deliverables
- Created social media and communications platform network channels
- Resolved and followed up promptly on over 60 unresolved environmental cases monthly
- Navigated and learned over 5 main stream government computer systems and applications to verify secured information
- Processed customer adjustments to maintain financial accounts
- Referred unresolved customer grievances
- Tracked and reported more than 250 client services annually
- Handled direct reports and enforced adherence to established procedures and deadlines
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges
- Enforced corporate and departmental policies and service standards.
EviCore Healthcare
Compliance Officer
10.2022 - Current
Job overview
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
- Reduced financial penalties by conducting thorough internal audits on regular basis.
- Resolved and followed up promptly on over 60 unresolved environmental cases monthly
- Navigated and learned over 5 main stream government computer systems and applications to verify secured information
- Handled direct reports and enforced adherence to established procedures and deadlines
- Enforced corporate and departmental policies and service standards.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
City of Orange Beach
Code Compliance Officer Intern
06.2022 - 09.2022
Job overview
- Monitored daily operations and evaluated performance to proactively approach backlogs.
- Worked side by side with department leads and senior management to meet operation deadlines and drive improvements
- Enhanced compliance awareness by conducting regular training sessions for employees on relevant regulations and policies.
- Performed routine and scheduled maintenance services
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Warned violators of infractions and penalties and developed over
- Reported and resolved more than 70% of unresolved law and regulation violations that were brought up to code in 2020 to appropriate boards or agencies
- Issued over 40 business licenses, permits and passports weekly
- Identified compliance issues and followed-up on investigations that were OOC
- Observed and tracked more than 50% of equipment operation permits with Microsoft Office applications.
Education
COLUMBIA SOUTHERN UNIVERSITY, ORANGE BEACH, AL
Bachelor of Science (B.S.) from OCCUPATIONAL SAFETY AND HEALTH
10.2022
University Overview
- Dean's List 2022
- Safety Professional Scholarship Recipient
- Completed AP course in Risk Identification & Hazardous Waste and Disposal
- 3.8 GPA
- National Honor Society Member
SAINT LEO UNIVERSITY, SAVANNAH, GA
Associate in Arts (A.A.) from GENERAL STUDIES
06.2013
Skills
- Managing and Preparing Safety Documentation
- Ensuring Federal and State Compliance regulations are being met
- OSHA Standards and Codes
- Risk Management and Identification
- Hazardous Materials
- Preparing Safety Audits
- Industrial Hygiene
- OSHA Standards
- Auditing Processes
- Hazardous Waste and Disposal
- Legal Compliance
- Incident Investigation
- Compliance Reviews
Certification
- Occupational Safety and Health Compliance Specialist
- Industrial Hygiene Specialist
- Graduate Safety Practitioner
- SERV SAFE CERTIFIED
- ENV200 Environmental Safety and Health Regulations
- Commercial Line Inspector
References
References available upon request
Timeline
Compliance Officer
EviCore Healthcare
10.2022 - Current
Code Compliance Officer Intern
City of Orange Beach
06.2022 - 09.2022
Client Services Coordinator
EviCore Healthcare
05.2018 - Current
Senior Appeals Coordinator
EviCore Healthcare
02.2018 - Current
COLUMBIA SOUTHERN UNIVERSITY
Bachelor of Science (B.S.) from OCCUPATIONAL SAFETY AND HEALTH
SAINT LEO UNIVERSITY
Associate in Arts (A.A.) from GENERAL STUDIES
- Occupational Safety and Health Compliance Specialist
- Industrial Hygiene Specialist
- Graduate Safety Practitioner
- SERV SAFE CERTIFIED
- ENV200 Environmental Safety and Health Regulations
- Commercial Line Inspector
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