Melissa J. Braun
Colorado Springs,Colorado
Summary
Extensive Customer Relations experience in a variety of industries Strong organizational and attention to detail skills Capable of managing multiple tasks at one time Proficient in Word and Excel Experience with composing e-mail and other correspondence Diplomatic problem solving skills Effective Verbal Communicator
Overview
9
9
years of professional experience
Work History
Intake Representative
Evicore Healthcare
09.2018 - Current
- Supported office staff and operational requirements with administrative tasks.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Completed intake assessment forms and filed clients' charts.
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped with going over claims and fixing any issues to send back to the insurance company
- Assisted with medical coding and billing tasks.
Customer Service
Garden of the Gods Trading Post
04.2018 - 09.2018
- Implemented and developed customer service training processes.
- Maintained in-store presence to provide excellent customer service.
- Managed customer service inquiries and complaints for customer satisfaction.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
Check Into Cash
12.2015 - 04.2018
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
Bachelor of Science - Medical Management
Colorado Technical University
Colorado Springs, CO05.2019
Skills
- Patient confidentiality
- Medical terminology
- Call center experience
- Multi-line phone systems
- Detail-oriented
- Current procedural terminology (CPT)
- Answer telephones
- Self motivation
- Organizational skills
- Insurance verification
- Excellent communication
- CPT coding
- Computer proficiency
- Claims
Timeline
Intake Representative
Evicore Healthcare
09.2018 - Current
Customer Service
Garden of the Gods Trading Post
04.2018 - 09.2018
Manager
Check Into Cash
12.2015 - 04.2018
Bachelor of Science - Medical Management
Colorado Technical University
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