Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa J. Braun

Colorado Springs,Colorado

Summary

Extensive Customer Relations experience in a variety of industries Strong organizational and attention to detail skills Capable of managing multiple tasks at one time Proficient in Word and Excel Experience with composing e-mail and other correspondence Diplomatic problem solving skills Effective Verbal Communicator

Overview

9
9
years of professional experience

Work History

Intake Representative

Evicore Healthcare
09.2018 - Current
  • Supported office staff and operational requirements with administrative tasks.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Completed intake assessment forms and filed clients' charts.
  • Enhanced office productivity by handling high volume of callers per day.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped with going over claims and fixing any issues to send back to the insurance company
  • Assisted with medical coding and billing tasks.

Customer Service

Garden of the Gods Trading Post
04.2018 - 09.2018
  • Implemented and developed customer service training processes.
  • Maintained in-store presence to provide excellent customer service.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Manager

Check Into Cash
12.2015 - 04.2018
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved marketing to attract new customers and promote business.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.

Education

Bachelor of Science - Medical Management

Colorado Technical University
Colorado Springs, CO
05.2019

Skills

  • Patient confidentiality
  • Medical terminology
  • Call center experience
  • Multi-line phone systems
  • Detail-oriented
  • Current procedural terminology (CPT)
  • Answer telephones
  • Self motivation
  • Organizational skills
  • Insurance verification
  • Excellent communication
  • CPT coding
  • Computer proficiency
  • Claims

Timeline

Intake Representative

Evicore Healthcare
09.2018 - Current

Customer Service

Garden of the Gods Trading Post
04.2018 - 09.2018

Manager

Check Into Cash
12.2015 - 04.2018

Bachelor of Science - Medical Management

Colorado Technical University
Melissa J. Braun