Dormeshia Hughes
Evicore
CLARKSVILLE,TN
13
years of professional experience
Dedicated professional with expertise in patient confidentiality, insurance verification, and appointment scheduling. Committed to enhancing service delivery through effective communication and collaboration.
Work History
Intake Representative
2 Years 4 Months- Managed intake processes to ensure accurate patient information collection and documentation.
- Coordinated communication between healthcare providers and patients to streamline service delivery.
- Developed training materials for new staff to enhance onboarding efficiency and knowledge retention.
- Collaborated with healthcare providers to obtain necessary documentation for timely approvals.
- Analyzed prior authorization requests to ensure compliance with insurance guidelines and policies.
Associate Access Specialist
1 Year 4 Months- Ensured accurate insurance verification and eligibility determination to streamline admissions.
- Facilitated patient access to healthcare services through efficient scheduling and registration processes.
- Collaborated with clinical teams to optimize patient flow and minimize wait times.
- Trained staff on access protocols, enhancing operational efficiency and service quality.
Customer Service Representative
8 Years 7 Months- Resolved customer inquiries through effective communication and product knowledge.
- Utilized CRM systems to track interactions and improve service delivery efficiency.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Mentored new representatives on company policies and best practices for customer engagement.
- Implemented initiatives that reduced average call handling times while maintaining service quality.
Education
High School Diploma
Skills
Insurance verification
Patient communication
Medical terminology
Patient confidentiality
Prior authorization
Data entry proficiency
Call center experience
Healthcare industry
Timeline
Intake Representative
Evicore
04.2024 - CurrentRead More
Associate Access Specialist
Vanderbilt Children's Hospital
06.2022 - 10.2023Read More
Customer Service Representative
T-Mobile
11.2013 - 06.2022Read More
Hillsboro High School
High School Diploma
Read More