Ti'Kyra Burke
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
4
4
years of professional experience
Work History
Intake Representative
EviCore Healthcare MSI
04.2023 - Current
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced office productivity by handling high volume of secure confidentiality calls per day.
- Processed medical insurance claims and payments.
- Properly handling and verifying member's records under the HIPPA and PHI Law,
Benefits Specialist
Spectraforce Technologies Inc.
11.2022 - 02.2023
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
Customer Service Representative
United Call Center Solutions
01.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
Certified Nursing Assistant
Hillview Terrace Rehab & Select
12.2019 - 01.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA03.2011
Skills
- Multi-Line Phone Systems
- Inventory Management
- Patient Scheduling
- Appointment Scheduling
- Insurance Verification
- Referral Verification
- CPT Coding
- Flexible Schedule
- HIPAA Compliance
Timeline
Intake Representative
EviCore Healthcare MSI
04.2023 - Current
Benefits Specialist
Spectraforce Technologies Inc.
11.2022 - 02.2023
Customer Service Representative
United Call Center Solutions
01.2022 - 12.2022
Certified Nursing Assistant
Hillview Terrace Rehab & Select
12.2019 - 01.2021
High School Diploma -
Cornerstone Christian Correspondence School
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