Ashleigh Weaver
Austin,TX
Summary
I am an experienced Client Services Coordinator bringing 3 years of quality performance in customer support roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Services Coordinator
Conversion Logix, LLC
02.2021 - Current
- Collaborated directly with the Sales Team to oversee the seamless launch of new and existing clients, ensuring top-tier customer experiences.
- Fostered a streamlined flow of information among the Sales, Design, and Operations teams, optimizing productivity and enhancing client satisfaction.
- Was promoted as Pod Leader in 2022 and conducted trainings for new team hires to promote productivity and commitment to friendly service.
- Increased the company's product The Conversion Cloud internal productivity by 5%
Freelance Graphic Designer
Ohio Domestic Violence Network
08.2020 - 01.2021
- Conceptualized and designed graphics for the company's website.
- Collaborated with ODVN and the Center for Disease Control to create the cover page for their publication titled Intersecting Pandemics: The Impact of COVID-19, Intimate Partner Violence, Wage and Worker Supports in Ohio: An Environmental Scan
- Met with reps of ODVN to present mockups and collect information for adjustments.
Account Manager Intern
Inphlu
11.2019 - 05.2020
- Collaborated with internal team to develop marketing strategies, social media campaigns, and content
- Managed customer service emails, incoming calls, billing, and service delivery to maintain and enhance client satisfaction
- Used Facebook, LinkedIn, Google Analytics and Instagram to increase brand awareness
- Collaborated in the development of a marketing initiative for the Cincinnati Chamber of Commerce
Student Development Assistant
Northern Kentucky University
08.2018 - 05.2020
- Assisted the Associate and Senior Director of Annual Giving with daily administrative tasks.
- Authored engaging University e-newsletters targeting alumni for charitable causes.
- Crafted dynamic social media content for University campaigns, including Giving Tuesday
- Designed, planned, organized and directed orientation and training programs for the student call center
Advertising and Sponsorship Intern
The Cincinnati Center City Development Corporation
08.2019 - 03.2020
- Communicated with sponsors to maintain community involvement and increase awareness of organization's mission.
- Planned and implemented fundraising events.
- Prepared event recaps based on social media performances, attendance, and event feedback
- Assisted the Senior Director and Sales Manager of Sponsorship with daily administration tasks
Education
Bachelor of Arts - Communication Studies
Northern Kentucky University
Newport, KY05.2020
Skills
- Project Management
- Staff Training
- Budget Administration & Understanding
- Working with Advertisers
- Processes and Procedures
- Client Relations
- Online Marketing and Advertising
- Campaign Tracking
Certification
- The Ultimate Copywriting Course, Write Copy that Sells 2023, Joshua George, Clickslice Ltd - March 2023
Publication
- Intersecting Pandemics: The Impact of Intimate Partner Violence, COVID-19, and Wage and Worker Supports Equity an Environmental Scan
Timeline
Client Services Coordinator
Conversion Logix, LLC
02.2021 - Current
Freelance Graphic Designer
Ohio Domestic Violence Network
08.2020 - 01.2021
Account Manager Intern
Inphlu
11.2019 - 05.2020
Advertising and Sponsorship Intern
The Cincinnati Center City Development Corporation
08.2019 - 03.2020
Student Development Assistant
Northern Kentucky University
08.2018 - 05.2020
Bachelor of Arts - Communication Studies
Northern Kentucky University