Jessica Bridegroom
Gillsville,GA
Summary
Proven healthcare professional with a track record of enhancing patient satisfaction and streamlining unit operations at Piedmont Athens Regional Medical Center. Skilled in electronic recordkeeping and patient scheduling, coupled with exceptional organizational abilities and a compassionate approach to patient care. Achieved significant improvements in patient service and unit efficiency through innovative safety and workflow strategies.
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
PCT/Unit Secretary
Piedmont Athens Regional Medical Center
01.2016 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Staff Scheduling.
- Part of the Unit Council to discuss the overall needs of the unit.
- Unit Safety Coach where I meet with staff once a week go over safety concerns and work to resolve issues.
- Safety Coach meeting once a month with other safety coaches across the system.
- Safety meeting with Unit Manager to discuss safety concerns and how we can resolve the issues.
- Report safety observations every month into the safety coach system.
CNA/Unit Secretary
Stephens County Hospital
03.2007 - 04.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Monitored inventory levels and advised management of need for replenishment.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
CNA
BJC Nursing Home
04.2005 - 03.2007
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature and blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Store Clerk
Gold Toe
10.2002 - 03.2005
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
- Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.
- Handled returns and exchanges professionally, adhering to store guidelines while prioritizing customer satisfaction.
- Actively participated in team meetings to share insights on improving store operations and customer experience.
Education
No Degree -
North Georgia Technical College
Clarkesville, GAHigh School Diploma -
Citizen High School
Orange Park, FL01-2008
Skills
- Strong Organization
- Customer Service
- Telephone reception
- Appointment Scheduling
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Patient chart maintenance
- Patient Scheduling
- Patient Records Maintenance
- Electronic Recordkeeping
- Time Management
- Medical Terminology
Certification
- Basic Life Support Certification (BLS)
BLS
BLS Certified
Timeline
PCT/Unit Secretary
Piedmont Athens Regional Medical Center
01.2016 - Current
CNA/Unit Secretary
Stephens County Hospital
03.2007 - 04.2014
CNA
BJC Nursing Home
04.2005 - 03.2007
Store Clerk
Gold Toe
10.2002 - 03.2005
No Degree -
North Georgia Technical College
High School Diploma -
Citizen High School