Jessica Britton
Mannford,OK
Summary
A seasoned entrepreneur and team player, my tenure at The Dough Hut llc showcases exceptional problem-solving abilities and inventory management skills. Leveraging a blend of relationship development and customer service excellence, I've driven significant improvements and efficiencies across operations, emphasizing quality control and strategic planning.
Overview
11
11
years of professional experience
Work History
Hostess
Rise souffle tulsa
Tulsa, Oklahoma
09.2024 - Current
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Communicated clearly with kitchen staff regarding customer orders.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved any customer complaints or issues quickly and professionally.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted in preparing the restaurant for opening and closing shifts.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maintained a clean and organized dining area.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted guests upon arrival and escorted them to their tables.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Handled cash payments and reconciled daily transactions accurately.
- Ensured compliance with health and safety regulations at all times.
- Received and recorded patrons' dining reservations.
- Helped service staff handle demand by distributing food and beverages.
- Demonstrated strong interpersonal skills when interacting with customers.
- Verified reservations and wait times with customers.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Answered telephone to provide dining information and take reservations.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took reservations from patrons by phone or online.
- Monitored dining area to assess server capacity and estimate wait times.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Checked identification of customers prior to serving alcoholic beverages.
- Built positive relationships with other front-of-house and kitchen staff.
- Took beverage orders and served drinks during peak meal times.
- Answered phones promptly to record and confirm reservations.
Owner
The Dough Hut llc
Mannford, Oklahoma
06.2022 - 01.2025
- Managed the daily operations related to customer service, inventory management, and marketing
- Maintained a high standard of customer service through quality assurance checks
- Negotiated contracts and agreements with business partners, vendors, and customers
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently
- Managed budgets effectively by accurately forecasting expenses and revenues
- Built and maintained strong relationships at all levels of the organization
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
- Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels
- Set prices and credit terms for goods and services, based on forecasts of customer demand
- Negotiated contracts with vendors and suppliers
- Set up and make Deliveries
- Developed strong relationships with vendors to secure favorable pricing agreements
- Monitored industry trends to identify opportunities for improvement
Housekeeper
Me
Mannford
05.2015 - 03.2023
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
- Laundered sheets and removed stains to restore linens to pristine condition
- Supplied extra towels and toiletries when requested to optimize guest comfort
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Interacted pleasantly with clients and guests when performing daily duties
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment
Budtender
Ezy's House of Dank
Tulsa
06.2020 - 10.2020
- Weighed and prepared products in order to accurately package and label items for sale
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs
- Managed supply restocking, display arrangements and general housekeeping
- Oversaw sale of merchandise such as flowers, concentrates and edibles
- Handled large volume of cash with high accuracy and security each day
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Educated customers on product and service offerings
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
Budtender
Eli's choice dispensary
Mannford
03.2020 - 06.2020
- Weighed and prepared products in order to accurately package and label items for sale
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs
- Managed supply restocking, display arrangements and general housekeeping
- Oversaw sale of merchandise such as flowers, concentrates and edibles
- Handled large volume of cash with high accuracy and security each day
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Educated customers on product and service offerings
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
Customer Service Representative
Dillard's
Tulsa
08.2014 - 05.2015
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Worked with managers to develop customer service improvement initiatives
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Answered 10+ inbound calls per day and directed to designated individuals or departments
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Delivered service and support to each customer, paving way for future business opportunities
- Evaluated customer account information to assess current issues and determine potential solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Helped customers find specific products, answered questions and offered advice
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Managed all kinds of product returns professionally and quickly to maintain customer satisfaction
- Stayed up to date on current item discounts to support promotions
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments
- Answered phone calls to assist customers with questions and online orders
- Processed returned items in accordance with store policy
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Welcomed customers, offering assistance to help find necessary store items
Education
High School -
Mannford High School
Mannford, OKSkills
- Restocking inventory
- Preparing packages
- Changing out tills
- Weighing products
- Problem resolution
- Planning and coordination
- Communications
- Maintaining security
- Organization
- Inventory management
- Project organization
- Relationship development
- Customer service
- Credit card payment processing
- Quality control
- High-energy attitude
- Courteous demeanor
- Problem-solving abilities
- Adaptive team player
- Patience and empathy
- Phone etiquette
- Greeting guests
Timeline
Hostess
Rise souffle tulsa
09.2024 - Current
Owner
The Dough Hut llc
06.2022 - 01.2025
Budtender
Ezy's House of Dank
06.2020 - 10.2020
Budtender
Eli's choice dispensary
03.2020 - 06.2020
Housekeeper
Me
05.2015 - 03.2023
Customer Service Representative
Dillard's
08.2014 - 05.2015
High School -
Mannford High School