Mia Martinez-Mueller
Lincoln City,OR
Summary
Customer Service Representative delivering professional service and addressing customer needs. Enhanced shopping experiences through effective product recommendations and assistance with purchases. Maintained organized environments and managed inventory while collaborating with team members to support daily operations.
Overview
5
5
years of professional experience
Work History
Hostess
Chinook Winds Casino Resort
Lincoln City, Oregon
11.2025 - 04.2026
- Greeted guests warmly and professionally upon arrival, creating a welcoming and upscale dining experience.
- Managed reservations, organized seating arrangements, and maintained an efficient dining room flow.
- Escorted guests to their tables and presented menus while ensuring a polished, attentive first impression.
- Coordinated with servers, bartenders, and management to address guest needs, special requests, and seating preferences, enhancing overall dining experience.
- Accommodated special occasions, dietary-related requests, and VIP guests, ensuring personalized service and satisfaction.
- Resolved guest concerns tactfully and professionally, fostering positive guest experiences and loyalty.
- Maintained high standards of appearance, communication, and hospitality consistent with a fine dining environment.
Retail Sales Associate
Depoe Bay Candy Company
Depoe Bay, Oregon
06.2021 - 07.2025
- Provided friendly and welcoming customer service by greeting customers and assisting them with product selections.
- Helped customers explore a variety of candies, chocolates, sweets, and specialty treats while offering product recommendations.
- Operated the cash register and processed cash, credit card, and other payment transactions accurately.
- Restocked shelves, organized merchandise, and maintained attractive product displays to create an inviting shopping experience.
- Packaged candy, prepared gift boxes, and assisted customers with special orders and gift selections.
- Maintained a clean, organized, and sanitary store environment by cleaning display cases, counters, and customer areas.
- Monitored inventory levels, checked product freshness, and communicated low-stock items to management.
- Assisted with receiving deliveries, unpacking merchandise, and pricing and labeling products.
- Answered customer questions about products, ingredients, pricing, and store promotions.
- Worked collaboratively with team members to maintain efficient store operations and meet customer needs.
- Followed food safety, sanitation, and company policies when handling and displaying candy and other food products.
- Helped create a positive shopping experience by providing attentive service and maintaining a cheerful, professional attitude.
Education
Newport Highschool
Newport, ORSkills
- Customer support – Providing friendly, professional service and helping customers with their needs
- Sales expertise – Recommending products, assisting with purchases, and creating a positive shopping experience
- Inventory management – Maintaining clean, organized spaces, restocking merchandise, and managing inventory
- Collaborative multitasking – Working efficiently with coworkers, handling multiple responsibilities, and supporting daily operations
Timeline
Hostess
Chinook Winds Casino Resort
11.2025 - 04.2026
Retail Sales Associate
Depoe Bay Candy Company
06.2021 - 07.2025
Newport Highschool