Mel'aya Quarles
Westerville,OH
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. A track record of effectively collaborating with team members to achieve sales objectives and maintain a positive store environment.
Overview
5
5
years of professional experience
Work History
Hostess
House Of Japan
8701 Sancus Blvd, Columbus, OH 43240
11.2025 - Current
- Managed reservations using restaurant management software, streamlining guest flow during peak hours.
- Collaborated with management to implement seating strategies that improved overall turnover rates.
- Monitored dining area for cleanliness, ensuring a welcoming environment for guests.
- Assisted in organizing special events, contributing to enhanced guest experiences and promotions.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Hostess
Red Lobster
1270 Polaris Pkwy
05.2025 - 01.2026
- Greeted and seated guests, managing waitlists to optimize seating efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored dining area for cleanliness, ensuring a welcoming environment for guests.
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Trained new host staff on procedures, enhancing team performance and service quality.
Cashier
Kroger
1425 Worthington Centre Dr
12.2024 - 05.2025
- Welcomed customers and identified their needs to enhance their shopping experience.
- Welcomed customers and helped with their needs.
- Greeted customers entering store and responded kindly to customer needs.
- Adapted schedule to meet changing business needs. and extra shifts to meet business needs.
- Restocked shelves and organized merchandise to enhance store presentation. merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Built rapport with customers, fostering loyalty and encouraging repeat business.
- Maintained positive demeanor during stressful situations to ensure continued customer satisfaction.
Sales Associate
SnipesUSA
932 S Hamilton Rd
05.2024 - 11.2024
- Engaged with customers to understand their needs and preferences.
- Resolved customer challenges by recommending tailored products and services to enhance satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Arranged racks and shelves to optimize store visual appeal, attract customers, and highlight key merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor while effectively addressing issues in busy, high-stress situations to ensure a positive shopping experience.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Crew Member
McDonald's
1047 Gemini Pl
03.2022 - 01.2023
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned areas of restaurant to keep a clean image.
- Took orders and prepared meals.
- Trained new team members on procedures, customer service and sales techniques.
- Replenished condiments, beverages and supplies.
Education
High School Diploma -
Thomas Worthington High School
Worthington, OH05-2026
Skills
- Guest service excellence
- Customer service
- Guest complaint resolution
- Phone etiquette
- Interactive communication skills
- Communication skills
- Effective multitasking
- Food safety standards
- Cash handling expertise
- Drawer balancing
- Returns processing
- Inventory restocking
- Product restocking
- Patience and empathy
Timeline
Hostess
House Of Japan
11.2025 - Current
Hostess
Red Lobster
05.2025 - 01.2026
Cashier
Kroger
12.2024 - 05.2025
Sales Associate
SnipesUSA
05.2024 - 11.2024
Crew Member
McDonald's
03.2022 - 01.2023
High School Diploma -
Thomas Worthington High School