Kateryna Shvaikovska
91-1167 Kaimalie Street,HI
Summary
Dedicated hospitality professional with extensive experience in sales, guest services, and team leadership in luxury resorts. Proven track record of building client relationships, driving revenue, and delivering exceptional guest experiences. Strong background in sales outreach, contract coordination, and operational efficiency. Passionate about creating memorable moments and fostering a culture of excellence.
Overview
11
11
years of professional experience
Work History
Laniwai Spa Hostess Lead
Aulani, A Disney Resort & Spa
Kapolei, Hawaii
07.2023 - Current
- Cultivate relationships with guests, ensuring personalized service and upselling spa treatments and packages to maximize revenue.
- Oversee daily spa operations, managing guest flow, appointment schedules, and coordination with service providers.
- Train and mentor team members, fostering a collaborative and high-performance environment.
- Resolve guest concerns with creativity and professionalism, ensuring service recovery meets Disney’s brand standards.
Front Desk Agent
Aulani, A Disney Resort & Spa
Hawaii, HI
10.2018 - 12.2020
- Assisted guests with reservations, room upgrades, and special requests to enhance their resort experience.
- Provided expert recommendations on resort amenities, spa services, and island attractions, acting as a concierge.
- Processed financial transactions, deposits, and account adjustments with accuracy.
Sales & Marketing Management Trainee
Alohilani Resort Waikiki Beach
Honolulu, Hawaii
10.2014 - 10.2015
- Conducted outbound sales calls to local businesses, travel agencies, and event planners, generating new leads and securing group bookings.
- Developed and maintained client relationships to drive repeat business and customer loyalty.
- Assisted in contract preparation, booking coordination, and seamless communication across departments
Assistant Front Office Manager
Teatralniy Hotel
Zaporizhzhya, Ukraine
09.2013 - 03.2014
- Managed front office operations, ensuring efficiency in guest check-ins, reservations, and concierge services.
- Participated in recruitment and training of new staff members.
- Analyzed guest feedback and service quality metrics to enhance operations.
Education
Postgraduate Diploma in International Hotel & Even: - Hospitality
IMI International Management Institute
How, LU Zwitzerland05-2013
MBA - Law
Zaporizhzhya National University
Ukraine05-2011
Bachelor - Law
Zaporizhzhya National University
Ukraine05.2010
Skills
- Sales Prospecting & Client Relations
- Revenue Growth & Lead Generation
- Guest Service Excellence
- Event & Group Sales Coordination
- Reservation Systems (Book4Time)
- Team Leadership & Training
- Strategic Planning & Problem-Solving
- Administrative & Contract Support
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Polish
Professional
Timeline
Laniwai Spa Hostess Lead
Aulani, A Disney Resort & Spa
07.2023 - Current
Front Desk Agent
Aulani, A Disney Resort & Spa
10.2018 - 12.2020
Sales & Marketing Management Trainee
Alohilani Resort Waikiki Beach
10.2014 - 10.2015
Assistant Front Office Manager
Teatralniy Hotel
09.2013 - 03.2014
MBA - Law
Zaporizhzhya National University
Bachelor - Law
Zaporizhzhya National University
Postgraduate Diploma in International Hotel & Even: - Hospitality
IMI International Management Institute
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