Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Broadway

Wentzville,MO

Summary

Accomplished Hospitality Professional diligent in building and retaining accounts by providing support and attentive service. Detail-oriented and passionate team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Sales Account Manager

Topgolf
06.2018 - Current
  • Part of opening management team for 1st venue in the state
  • Managed over 5,500 bookings and sold over 7.3 million in revenue since opening
  • Number 3 in the company for individual Tournament/Fundraiser revenue in 2021
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Developed and maintained long-term relationships with key clients for sustained growth.
  • Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
  • Create BEOs, manage and confirm Event bookings using Salesforce
  • Payment processing in Sertifi
  • Collaborated with Operations, Culinary and Maintenance to ensure a flawless event.

Event Sales Manager

Hyatt Regency St. Louis At The Arch
10.2016 - 05.2018
  • Increased event sales revenue by developing and maintaining strong relationships with clients.
  • Review RFPs through CVENT or other platforms
  • Developed customized event proposals tailored to individual client needs, consistently exceeding sales targets.
  • Responsible for selling event space and negotiating contractual agreements
  • Conduct menu planning and costs
  • Create to-scale diagrams of event space to meet client's vision
  • Detail event requirements on BEO and communicates with Operations Departments for seamless execution
  • Review group bill for accuracy and maintain client relationships to keep as repeat business
  • Utilized Envision, EMS and EAS software

Event Concierge

Hyatt Regency St. Louis at The Arch
08.2015 - 10.2016
  • Attend pre-convention meetings
  • Act as liaison between the Event Sales/Event Planning Manager and the on-site Meeting Planner
  • Handle and address special needs and requests
  • Detailed knowledge of multiple group’s event details (BEO)

Group Sales Coordinator

Hyatt Regency St. Louis at The Arch
05.2014 - 07.2015
  • Use Group Sales Bookings to gather information necessary to create a room block such as concessions, rate, and upgrades
  • Obtain and manage changes to rooming lists
  • Manage inventory and rates for individual call-in’s

Assistant Front Office Manager

Hyatt Regency St. Louis at The Arch
10.2013 - 05.2014
  • Manage a staff of up to 8 agents at a time during the guest check-in process of a 910 room hotel
  • Consistently provide customer service and provide guest recovery when necessary
  • Creating and implementing agent incentive programs for meeting and maintaining department goals
  • Payroll and Scheduling
  • Coaching and providing Employee evaluations
  • Knowledge of Opera, Passkey, Delphi, PMS systems

Education

Bachelor of Science - Hospitality Management, Business Administration

Kansas State University
Manhattan, KS
12.2012

Skills

  • Detail-oriented
  • Organization
  • Customer Service
  • Problem solving
  • Time management
  • Multitasking

Timeline

Sales Account Manager

Topgolf
06.2018 - Current

Event Sales Manager

Hyatt Regency St. Louis At The Arch
10.2016 - 05.2018

Event Concierge

Hyatt Regency St. Louis at The Arch
08.2015 - 10.2016

Group Sales Coordinator

Hyatt Regency St. Louis at The Arch
05.2014 - 07.2015

Assistant Front Office Manager

Hyatt Regency St. Louis at The Arch
10.2013 - 05.2014

Bachelor of Science - Hospitality Management, Business Administration

Kansas State University

Similar Profiles

CREATE PROFILE
Jessica Broadway