Jonathan Berklund
Jacksonville,FL
Summary
Customer service centered motivational sales professional. Over ten years experience in all aspects of retail including but not limited to manufacturing, assembly, management, sales, shipping and receiving.
Overview
15
15
years of professional experience
Work History
Sales Account Manager
STNR Creations
Orlando, FL
06.2024 - Current
- Developed and implemented sales strategies that resulted in increased revenue.
- Built strong relationships with clients by providing exceptional customer service.
- Managed accounts to ensure customer satisfaction and account retention.
- Monitored market trends, competitor activities, and customer needs to identify new business opportunities.
- Conducted product demonstrations for existing and potential customers.
Data Analyst
STNR Creations
Orlando, FL
11.2022 - 06.2024
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Provided data-driven solutions to support decision making.
- Translated raw data into meaningful information using statistical techniques.
- Maintained documentation of all the processes related to Data Analysis.
Data Analyst
Champion Brands LLC
Jacksonville , FL
11.2021 - 11.2022
- Collected, tracked and reviewed data to evaluate business and market trends.
- Reviewed business requirements and revised implementation strategies to resolve data issues.
- Prepared data examples, runs and views to present at meetings.
- Mined data to uncover insights and identify market trends.
- Directed field studies to collect data and support sophisticated analysis.
Reset Specialist
Champion Brands
Jacksonville , FL
05.2020 - 11.2021
- Adjusted shelves, bins, racks and temporary displays to match provided plans.
- Reshelved product with speed and efficiency to minimize disturbance to store operations.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Assessed floor displays to determine which merchandise required restocking.
- Updated signage to reflect current prices and help promote target merchandise.
- High level of customer service dealing directly with accounts and consumers.
Customer Service Account Specialist
Fast Eddies Vape Distribution
Orlando, FL
08.2018 - 11.2019
- Handled all incoming retail sales issues.
- Social Media Marketing.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Store Manager
Spring Mobile (AT&T Authorized Retailer)
Fort Myers, FL
11.2017 - 06.2018
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Assessed, optimized and elevated operations to target current and expected demands.
Account A/M
Premier Vapor Co.
Cape Coral, FL
07.2017 - 09.2017
- Managed all online orders through wordpress.
- Managed orders and distribution for four other locations.
- Product purchaser.
- Sales associate responsibilities as well.
- Social media marketing.
- Trade Show exhibition knowledge.
Operations Director
Fast Eddies Vape Distribution
Orlando, FL
04.2016 - 06.2017
- Oversaw assembly of product.
- Handled all online orders and customer service claims.
- Worldwide travel to secure customer accounts.
- Shipping and receiving/ logistics.
- Inventory specialist.
- Extensive Trade Show exhibition knowledge.
Lead Purchasing Manager
The Vape Store
Fort Myers, FL
02.2013 - 04.2016
- All sales positions.
- Area Manager.
- Purchasing manager for 23 locations.
- Travel.
- Warehouse supervisor.
- Inventory specialist.
- Customer Service.
- Account management.
Security Forces
United States Air Force
Great Falls, MT
01.2010 - 12.2011
- Entry and exit onto military installation
- Guarded nuclear weapons.
- studied criminal justice.
Education
Computer Information Technologies
Hodges University
Skills
- Inventory control procedures
- Proficient in Microsoft Office Suite
- Detail-oriented
- Excellent multi-tasker
- Strong communication
- Analytical
- Online order handling
- Sales Background
- Used to fast pace environment
- Technology/ Computer literate
Timeline
Sales Account Manager
STNR Creations
06.2024 - Current
Data Analyst
STNR Creations
11.2022 - 06.2024
Data Analyst
Champion Brands LLC
11.2021 - 11.2022
Reset Specialist
Champion Brands
05.2020 - 11.2021
Customer Service Account Specialist
Fast Eddies Vape Distribution
08.2018 - 11.2019
Store Manager
Spring Mobile (AT&T Authorized Retailer)
11.2017 - 06.2018
Account A/M
Premier Vapor Co.
07.2017 - 09.2017
Operations Director
Fast Eddies Vape Distribution
04.2016 - 06.2017
Lead Purchasing Manager
The Vape Store
02.2013 - 04.2016
Security Forces
United States Air Force
01.2010 - 12.2011
Computer Information Technologies
Hodges University