Jessica Brock
Sumter,SC
Summary
Seeking a job in the Criminal Justice field with a challenging environment that will provide me with advancement opportunities.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Young's Fashion and Beauty
Sumter, SC
08.2023 - Current
- Greet customers as they enter the store
- Interact with customers to provide basic or scripted information in response to routine inquiries about products and services
- Handle and resolve general complaints
- Complete money and credit card transactions using a cash register.
- Developed relationships with key clients through regular contact and follow-up communication.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Computer Operater/Host/Back Computer
South Carolina Department of Agriculture/Alcolu Peanut
Darlington
08.2019 - 12.2022
- Worked on some of the grading machines
- Input all necessary weights in the computer and any other problems
- Determined if peanuts will sell or not by checking the quality
- Print out all paperwork at the end of the work load
- Helped train new employees.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Quality Control Inspector
Wise Staffing Group (Meritor)
Manning
05.2022 - 07.2022
- Inspected holes in brake parts for 18 wheeler to make sure that all the 5 holes were there basically
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Moved each part to another location on a pallet
- Completed paper work for each pallet to make sure the right information was going on the right pallet
- Used makers to mark each brake pads.
Customer Service Associate (CSA)
Sasha Beauty
Sumter, SC
07.2021 - 05.2022
- Greeted customers as they enter the store
- Stocked hair back on the floor for customers to view and purchase
- Helped customers with purchasing merchandise
- Restock merchandise in the store
- Cleaned up before and after shift
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Developed relationships with key clients through regular contact and follow-up communication.
- Demonstrated active listening skills when responding to customer questions and complaints.
Customer Service Assistant
Mimi Beauty
Sumter, SC
05.2021 - 05.2022
- Greeted customers as they enter the store
- Stocked hair back on the floor for customers to view and purchase
- Helped customers with purchasing merchandise
- Restock merchandise in the store
- Cleaned up before and after shift
- Resolved customer complaints promptly and professionally.
- Greeted customers in a friendly manner and assisted with their inquiries.
Warehouse Worker/ Green house
Bonnie's Plants
Alcolu, SC
03.2019 - 09.2019
- Worked on assemble line to put different size cups and plant pots on the assembly line for different plants, vegetables and fruit
- Helped watered, plant and grow flowers, fruits, vegetables, and herbs
- Labeled pots to distinguish plants
- Assembled orders according to customer requests.
- Organized warehouse space for efficient storage of products.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Custodial Worker
Top Level Manangerment/ NBSC Bank
Manning, SC
05.2017 - 03.2018
- Cleaned all rooms and compartments
- Wiped down, sweep, mop, dust
- Washed dishes in the sink
- Pick up all the trash in trash bins and on the floor
- Cleaned conference room, wipe all tables
- Wiped all money machines and dust all things in teller area
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Housekeeper/Custodian/Laundry Worker
Days Inn
Manning, SC
05.2015 - 01.2017
- Cleaned and organized guest rooms, common areas, and ensuring high standards of cleanliness throughout the hotel
- Performed a variety of cleaning activities, including sweeping, mopping, dusting, and vacuuming, to maintain cleanliness and hygiene standards in guest rooms and public areas
- Changed bed linens and replace towels as needed
- Cleaned and sanitized bathrooms, ensuring all amenities are stocked
- Put in customers information to get a room and handled cash.
- Requested maintenance orders to fix non-working equipment and address room damage.
Cook/Cashier
Zaxby's
Manning, SC
09.2016 - 12.2016
- Prepared, cooked and assemble orders for customer
- Kept kitchen clean, sanitized and organized
- Washed dishes and cleaned Front lobby
- Worked cash register and handled cash
- Maintained food safety and quality standards by following standard operating procedures.
Stocker
Family Dollar Store
Manning
08.2014 - 11.2014
- Stocked merchandise and used handheld scanners to scan merchandise
- Assisted customers with finding merchandise
General Labor
Way To Go Merchandising LLC
Summerville
03.2014 - 07.2014
- Reset mostly Wal-Mart stores/read blueprint
- Stocked shelves and use handheld scanners
- Assisted customers with finding merchandise
Residential/Commercial Specialist
Angel Maid
Columbia
12.2013 - 06.2014
- Cleaned homes, offices and commercial buildings
- Swept, mopped and vacuum floors
- Cleaned bathrooms and moved furniture
- Passed out flyers to individuals for advertisement
HelpersProduction Workers
WAY TO GO MERCHANDISING & RETAIL STAFF
Summerville
03.2014 - 05.2014
- Stocked store shelves and used handheld scanners
- Remodeled the store and Set-up displays
- Assisted customers with finding merchandise
Education
Bachelor of Science - Criminal Justice
University of Phoenix
07-2023
Childcare 1&2, Desktop Publishing -
Vocational School Certificate
High School Curriculum -
High School Diploma
Skills
- Complex Problem-Solving
- Problem Resolution
- Cross-Functional Team Collaboration
- Assertiveness
- Quality Assurance Controls
- Problem-solving aptitude
- Interpersonal Skills
- Customer Data Confidentiality
- Business Development
- Teamwork and Collaboration
- Problem-solving abilities
- Effective Communication
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
RemoteOn-SiteHybridImportant To Me
Paid sick leaveWork from home optionPaid time offHealthcare benefitsPersonal development programsFlexible work hoursWork-life balanceCareer advancement401k matchStock Options / Equity / Profit Sharing4-day work weekQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Native language
Timeline
Customer Service Associate
Young's Fashion and Beauty
08.2023 - Current
Quality Control Inspector
Wise Staffing Group (Meritor)
05.2022 - 07.2022
Customer Service Associate (CSA)
Sasha Beauty
07.2021 - 05.2022
Customer Service Assistant
Mimi Beauty
05.2021 - 05.2022
Computer Operater/Host/Back Computer
South Carolina Department of Agriculture/Alcolu Peanut
08.2019 - 12.2022
Warehouse Worker/ Green house
Bonnie's Plants
03.2019 - 09.2019
Custodial Worker
Top Level Manangerment/ NBSC Bank
05.2017 - 03.2018
Cook/Cashier
Zaxby's
09.2016 - 12.2016
Housekeeper/Custodian/Laundry Worker
Days Inn
05.2015 - 01.2017
Stocker
Family Dollar Store
08.2014 - 11.2014
General Labor
Way To Go Merchandising LLC
03.2014 - 07.2014
HelpersProduction Workers
WAY TO GO MERCHANDISING & RETAIL STAFF
03.2014 - 05.2014
Residential/Commercial Specialist
Angel Maid
12.2013 - 06.2014
Bachelor of Science - Criminal Justice
University of Phoenix
Childcare 1&2, Desktop Publishing -
Vocational School Certificate
High School Curriculum -
High School Diploma