Jessica Brock
51745 Winding Water Ln,IN
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
Work History
Manager/Restaurant Server
The Galley/ Tradewinds
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Final Quality Inspector
Nexus RV
01.2021 - 06.2023
- Improved product quality by consistently inspecting final products and identifying defects.
- Promoted a culture of safety within the workplace, adhering strictly to company guidelines while performing tasks.
- Maintained up-to-date knowledge of industry best practices to ensure optimal inspection accuracy and effectiveness.
- Communicated with production team members about quality issues.
- Recorded inspection and test results on data sheets.
- Worked closely with the Quality Assurance team to address any discrepancies found during inspections, ensuring swift resolution.
- Mentored new Final Quality Inspectors, sharing industry knowledge and best practices to help them excel in their roles.
Final Group Leader
Forest River East to West
01.2020 - 01.2021
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
PDI Manager
Alliance RV
01.2019 - 12.2020
- Minimized costly rework through meticulous attention-to-detail during each inspection stage, ultimately saving time and resources for the company.
- Established strong relationships with sales teams to facilitate smooth handovers of inspected vehicles ready for sale.
- Maintained up-to-date knowledge of industry trends, technology advancements, and regulatory changes relevant to pre-delivery inspections.
- Served as a mentor for new hires in the Pre-Delivery Inspector role, sharing knowledge and expertise in order to foster their growth within the organization.
- Increased overall department productivity by providing ongoing training and support for new inspectors.
- Maintained high levels of quality control through consistent adherence to company standards and guidelines.
Education
Associate of Science - Business/ Accounting
Ivy Tech Community College of Indiana
Elkhart, IN06-2025
Skills
- Customer service
- Team leadership
- Verbal and written communication
- Documentation and reporting
- Customer relationship management (CRM)
- Multitasking
- Staff training
- Self motivation
- Reliability
- Schedule oversight
- Teamwork
- Quality Control
Timeline
Manager/Restaurant Server
The Galley/ Tradewinds
01.2023 - Current
Final Quality Inspector
Nexus RV
01.2021 - 06.2023
Final Group Leader
Forest River East to West
01.2020 - 01.2021
PDI Manager
Alliance RV
01.2019 - 12.2020
Associate of Science - Business/ Accounting
Ivy Tech Community College of Indiana
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