Stephanie Lizotte
Worcester,MA
Summary
I am a passionate, hardworking, and devoted cosmetologist looking in Massachusetts to become a stylist in an upscale salon that will help me further my education and my skills, while building my clientele.
Overview
4
4
years of professional experience
Work History
Manager/Restaurant Server
Texas Roadhouse
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Manager
McDonald's
08.2020 - 07.2022
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Certification - Cosmetology
Toni & Guy Hairdressing Academy
Worcester, MA07.2023
Skills
- Team Leadership
- Customer Service
- Lived in Blondes
- Highlights
- Vivid Colors
- Cuts
- Blowouts
Timeline
Manager/Restaurant Server
Texas Roadhouse
08.2022 - Current
Manager
McDonald's
08.2020 - 07.2022
Certification - Cosmetology
Toni & Guy Hairdressing Academy
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