Valentin Rios Victoria

Dedicated to ensure customer satisfaction by remaining accessible and friendly.

Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; a talent for

quickly resolving issues prior to escalation.

Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.

Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders.

Success at multitasking while remaining professional and courteous in fast-paced environment.

• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Provided leadership during times of organizational change or crisis situations.

• Provided customer service to ensure satisfaction.
• Delivered quality customer service while cultivating client satisfaction and loyalty.
• Led sales team to consistently deliver customer service, generating maximum sales potential.