Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Brooks

Hempstead

Summary

Dynamic professional with a proven track record in client relationship management at Extended Stay America. Expert in strategic sales planning and analytical problem solving, I excel at fostering strong connections and driving repeat business. Proficient in Microsoft Office, I leverage effective communication to enhance customer satisfaction and achieve sales goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Extended Stay America
Melville
06.2024 - Current
  • Resolved customer disputes professionally, fostering positive relationships throughout interactions.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Handled multiple lines simultaneously while routing calls efficiently to the appropriate departments or individuals within the company.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores.
  • Took many inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base.

Laser Technician

European Wax Center
Merrick
09.2023 - 06.2024
  • Conferred with customers via telephone and in-person to provide product information and process orders.
  • Cultivated strong customer relationships to drive repeat business.
  • Developed processes that optimized laser cutting operations and reduced production time.
  • Maintained accurate records of sales activities, including calls, presentations, and closed sales.
  • Informed clients of current promotions to enhance sales outcomes.

Event Sales and Service

Bowlero Lanes
Melville
06.2022 - 06.2024
  • Executed complete sales cycle, resulting in increased sales and improved contract negotiations.
  • Networked extensively to expand client base and promote products effectively.
  • Presented menu options and addressed inquiries regarding items to facilitate informed decisions.
  • Coordinated and allocated equipment, supplies and staff for events.

Medical Esthetician

Transforming Beauty Spa Located Inside Victoria's Nail & Spa
Melville
04.2020 - 11.2022
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Set up patient rooms and sterilized equipment.
  • Promoted electrical products with strong upselling and cross-selling abilities.

Education

Some College (No Degree) - Beauty

Christine Valmy School of Aesthetics
New York, NY

Some College (No Degree) - Customer Success Strategic Management

Customer Successu
San Francisco, CA

Some College (No Degree) - Customer Relationship Management

Great Learning

Skills

  • Strategic sales planning
  • Client relationship management
  • Microsoft Office proficiency
  • Analytical problem solving
  • Data analysis
  • Communication skills

Certification

  • Customer Success Strategic Management
  • Customer Relationship Management

Timeline

Guest Service Representative

Extended Stay America
06.2024 - Current

Laser Technician

European Wax Center
09.2023 - 06.2024

Event Sales and Service

Bowlero Lanes
06.2022 - 06.2024

Medical Esthetician

Transforming Beauty Spa Located Inside Victoria's Nail & Spa
04.2020 - 11.2022

Some College (No Degree) - Beauty

Christine Valmy School of Aesthetics

Some College (No Degree) - Customer Success Strategic Management

Customer Successu

Some College (No Degree) - Customer Relationship Management

Great Learning

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