Jessica Brophy

Provide and oversee Residential services for individuals with severe mental Health diagnosis.

• Established policies and procedures for handling emergency situations, providing guidance for staff members during crises.
• Collected feedback from residents and family members to identify opportunities for program and operational improvements.
• Maintained important organizational paperwork and resident data.
• Improved residential safety by conducting regular environmental, fire drills and coordinating necessary repairs.
• Managed move-in and move-out procedures, keeping inventory of apartments with all the necessary amenities following OMH guidelines.
• Recruited, hired, and trained employees, providing day-to-day direction and guidance.
• Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
• Coordinated training sessions for staff members to ensure consistent service quality across all aspects of the position are covered.
• Fostered positive relationships with neighboring businesses and organizations to promote mutually beneficial partnerships within the community.
• Assisted residents in resolving conflicts or disputes amicably through effective mediation techniques when required.
• Promoted positive relations between residents and staff.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Enforced policies and safety standards through building and apartments.
• Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
• Provided crisis management and intervention during emergency situations.
• Maintain de escalation training is up to date.
• Developed, implemented and monitored residential policies and procedures.
• Assure adequate Medicaid month billing of services.
• Work closely with law enforcement, local hospitals, jails and other medical providers.
• Maintain roster through OMH regulations.
• Complete all training through OMH guidelines.
• Supervise Residential Specialist, LPN, Residential Care Plan specialist, benefit specialist, and relief staff.

• Developed programs and initiatives to support organization's long-term goals
• Engaged closely with program participants to uncover issues, determine appropriate solutions and offer assistance
• Identified business issues, creating customized solutions for individual problems
• Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations
• Implemented security processes for global organization and delivered proper training to all staff members
• Staff guidance, oversight and support
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
• Consulted with staff to share best practices and corrective action plans related to the individuals we serve
• Planned and conducted strategy meetings to brainstorm new ideas and deliver program and individual milestone updates to improve services
• Developed, updated, and implemented Staff Action Plans and monthly summaries for all individuals
• Collaborated with individuals and their support teams through attendance at Life Plan meetings
• Explore and plan unique respite trips
• Plan and coordinate the Group Day habilitation, Supplemental Group Day Habilitation, Community Habilitation, Supported Employment and Hourly Respite programs for the agency
• Manage issues related to health and safety of individuals we serve
• Maintain rosters with OPWDD and ensure accurate documentation to support enrollment in the agency’s programs
• Maintain accurate program attendance
• Verify agency information in Life Plans to ensure accurate Medicaid billing
• Verify and enters individual contact information in the agency prescribed database
• Regular communication with individuals, families and their support teams
• Seeking creative solutions and innovative problem solving to meet the unique needs of all individuals and families BCS serves
• Developing and implementing new programming options and strategies to ensure service provision continued throughout the global COVID-19 pandemic

• Enforced classroom routines to keep students on schedule and operating at consistent level
• Applied proactive behavior management techniques to facilitate classroom discipline
• BEARS class, 4 teachers 6 kids age 8-11
• Educated students in various subjects to provide seamless transition during absence of head teacher
• Find different ways of teaching behavioral children to ensure their education