Jessica Brotton
Lima,OH
Summary
Results-driven supervisor with expertise in cash handling, inventory control, and employee training. Successfully managed daily POS operations, ensuring regulatory compliance and exceptional customer service to drive loyalty and engagement.
Overview
10
10
years of professional experience
Work History
PC Supervisor
Shangri-La Dispensary
Delphos, Ohio
09.2024 - Current
- Supervised daily operations of the point-of-sale (POS) area, ensuring compliance with cannabis regulations and company policies.
- Assisted budtenders with product knowledge, ID verification, transaction accuracy, and customer flow management.
- Resolved customer concerns with professionalism and discretion.
- Coordinated cash handling procedures and maintained accurate inventory counts.
- Provided training and ongoing support for new staff members.
Client Relationship Specialist
Credential Check Corporation
Troy, MI
05.2022 - 09.2024
- Monitored accounts consistently, providing detailed reporting to identify trends and opportunities.
- Developed relationship-building strategies, increasing client engagement and loyalty.
- Provided timely responses to all inquiries from clients regarding products or services.
- Responded quickly and accurately to incoming emails from current or prospective clients seeking information about products and services offered by the organization.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Team Lead Teller/Call Center Agent
Superior Credit Union
Lima, OH
06.2016 - 05.2022
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
Elida High School
Elida, Ohio05-2009
Skills
- Point-of-sale management
- Inventory control
- Cash handling
- Customer relationship management
- Time management
- Training and development
- Employee supervision
Timeline
PC Supervisor
Shangri-La Dispensary
09.2024 - Current
Client Relationship Specialist
Credential Check Corporation
05.2022 - 09.2024
Team Lead Teller/Call Center Agent
Superior Credit Union
06.2016 - 05.2022
High School Diploma -
Elida High School