Trey Branch
Food Lion
Midlothian,Virginia
8
years of professional experience
Dynamic Front End Supervisor with a proven track record in customer service and complaint resolution. Skilled in training teams and enhancing workflow efficiency.
Work History
Font End Supervisor
6 Years- Implemented process improvements that increased efficiency during peak hours at checkout stations.
- Supervised front end operations, ensuring compliance with company policies and customer service standards.
- Trained and mentored team members to enhance performance and maintain a high level of service.
- Oversaw cash handling procedures, ensuring accuracy in transactions and safeguarding company assets.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the store brand.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Customer Service Representative
4 Months- Managed high-volume customer interactions, ensuring timely and accurate responses.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new employees on product knowledge and customer service best practices.
- Collaborated with team members to streamline processes, improving response times.
Cafe/Cashier
8 Months- Processed customer transactions accurately and efficiently using point-of-sale system.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring balanced drawers and adherence to cash handling procedures.
- Tracked stock levels and placed orders to maintain inventory.
Education
Associate of Science - Business Administration
- 3.6 GPA
High School Diploma
- Honor Roll 2016-2019
- 3.6 GPA
- Ranked in Top 25% of class
- Extracurricular Activities: High School Football
- Elected Captain of Football Team
Skills
Cash register operation
Cash handling
Point-of-sale management
Complaint resolution
Customer complaint resolution
Shift management
Operations
Administrative support
Administrative skills
Time management
Team leadership
Operational oversight
Timeline
Font End Supervisor
Food Lion
10.2020 - CurrentRead More
Customer Service Representative
Target
10.2019 - 02.2020Read More
Cafe/Cashier
Launch Trampoline Park
11.2018 - 07.2019Read More
Bightpoint Community College
Associate of Science from Business Administration
Read More
Clover Hill High School
High School Diploma
Read More