Michelangelo Reyes
Starbucks Coffee Company
Fremont,CA
9
years of professional experience
Dedicated environmental sciences undergraduate with hands-on laboratory experience and data analysis skills. Knowledgeable in soil health and plant pollination, supported by a strong interest in gardening. Experienced in public engagement and team coordination within fast-paced environments.
Work History
Barista Shift Supervisor
8 Years 8 Months- Certified Barista Trainer trained new staff in Starbucks standards for drink preparation, cleanliness, and customer satisfaction.
- Work during busy promotional hours and take the lead to divide workload with team to create minimal customer wait times and maximize customer satisfaction.
- Troubleshot and diagnosed store equipment malfunctions.
- Resolved customer grievances while upholding Starbucks standards, contributing to overall customer satisfaction.
- Supervised barista team during peak service, maintained workflow, and resolved customer issues promptly.
Barista
4 Months- Executed barista and cashier duties in fast-paced coffee chain during peak morning hours to ensure timely service.
- Collaborated with team members to efficiently allocate tasks during rush hours, minimizing customer wait times.
- Prepared handcrafted beverages following standardized recipes and quality specifications.
- Delivered friendly customer service, resolving orders accurately in fast-paced cafe environment.
- Operated point-of-sale system to process transactions, discounts, and reward redemptions.
Sales Associate
2 Months- Engaged with guests to assist with clothing selection and introduced promotional opportunities, enhancing overall shopping experience.
- Trained new staff on sales procedures to ensure consistent customer service delivery.
- Delivered prompt customer service while recommending apparel, sizes, and product options.
- Operated POS register accurately for sales, returns, and exchanges.
- Replenished fitting rooms and sales floor with folded, organized merchandise.
Education
Bachelor of Science - Biology, Conservation Biology and Ecology
- Focus in Biology, Conservation Biology and Ecology (In Progress)
- Coursework: General Biology I/II, Statistics for Life Science, Plants and Civilization, Extreme Weather, Conservation of Biodiversity, Environmental Ethics, General Genetics, Evolution
No Degree
- Transfer
- Coursework: Biochemistry for Health Science and Biotechnology
Skills
Sanitation standards
Point-of-sale management
Cleanliness standards
Customer service
Product upselling
Team leadership
Adaptability to change
Timeline
Barista Shift Supervisor
Starbucks Coffee Company
02.2018 - CurrentRead More
Barista
Peet’s Coffee
09.2017 - 01.2018Read More
Sales Associate
Old Navy
07.2017 - 09.2017Read More
Arizona State University
Bachelor of Science from Biology, Conservation Biology and Ecology
Read More
Ohlone College
No Degree
Read More