Jessica Brown
Milwaukee,WI
Summary
Performance-driven Vice President with over 25 years of ticketing and leadership experience within the sports and entertainment industry. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
28
28
years of professional experience
Work History
Vice President- Ticket Technology & Booking
Milwaukee Brewers Baseball Club
01.2023 - Current
- Ensure organization utilizes ticketing platform and other integrated ticket technologies efficiently and effectively to meet desired business practices and management's reporting needs
- Recruit, train, manage, evaluate, and challenge Ticket Office management staff in developing and implementing programs that create a rewarding and challenging sales and service culture in the Ticket Office
- Actively participate with Ticket Sales, Marketing and Analytics departments to develop business strategies to sell as many tickets as possible, maximize revenue, and deliver excellent customer service
- Oversee concert ticket sales including scaling, event creation, inventory management and reporting on Ticketmaster and Tickets.com
- Serve as MLB Postseason Ticketing Coordinator
Senior Director- Ticket Services & Technology
Milwaukee Brewers Baseball Club
11.2017 - Current
- Responsible for coordination and successful execution of all ticket single game, group, and season presales/on-sales, promotions, and other ticketing initiatives online with, and MLBAM
- Provide vendors with data for season ticket holder invoicing and ticket printing for regular season and postseason
- Work with IT, Event Services and Tickets.com to complete successful set-up, execution, and maintenance of various ticket technologies including the MLB Ballpark App, Access Control system, and Loaded Value
- Oversee the implementation and annual set-up of API integrations with Stubhub, FEVO and ParkHub, Qcue, Vet Tix, and Tableau
- Manage annual Ticket Operations department budget via Workday system
Director- Ticket Services & Technology
Milwaukee Brewers Baseball Club
11.2013 - Current
Senior Manager- Ticket Services& Technology
Milwaukee Brewers Baseball Club
05.2010 - 10.2013
- Served as Project Manager for the migration from Tickets.com's PVE to ProVenue platforms during the 2012-2013 seasons.
Manager- Ticket Services & Technology
Milwaukee Brewers Baseball Club
07.2008 - 05.2010
Client Representative
Tickets.com
12.2005 - 07.2008
- Provided daily client support of Tickets.com's Prologue 4 and PVE ticket systems to Wisconsin area clients such as Milwaukee Brewers, Pabst Theater, Riverside Theater, Milwaukee Mile, and 2007 US Senior Open
Box Office Manager (Evening Star Productions)
Clear Channel Entertainment
03.2004 - 12.2005
Head Cashier
WI Center District
04.2003 - 03.2004
Ticket Services Manager
Milwaukee World Festival Inc. (Summerfest)
09.2002 - 11.2003
Assistant Box Office Manager
WI Center District
10.2000 - 04.2003
Volunteer Manager (Summerfest)
Milwaukee World Festival
01.2000 - 09.2002
Ticketing & Office Manager (Cellar Door)
Clear Channel Entertainment
09.1999 - 01.2000
Assistant Box Office Manager (Summerfest)
Milwaukee World Festival
02.1999 - 09.1999
Box Office Staff
Frank Productions
08.1998 - 04.1999
Box Office Staff (Summerfest)
Milwaukee World Festival
05.1995 - 08.1998
Education
Bachelor of Arts Degree - Political Science
University of Wisconsin - Madison
Madison, WI12.1999
Skills
- Process Optimization
- Judgment and Decision-Making
- Complex Problem-Solving
- Budget Oversight
- Coaching and Mentoring
- Time Management
- Project Oversight
- User Experience
- Technology Integration
- Strategy Alignment
- Ticketing System Software Management
- Revenue Generation
Timeline
Vice President- Ticket Technology & Booking
Milwaukee Brewers Baseball Club
01.2023 - Current
Senior Director- Ticket Services & Technology
Milwaukee Brewers Baseball Club
11.2017 - Current
Director- Ticket Services & Technology
Milwaukee Brewers Baseball Club
11.2013 - Current
Senior Manager- Ticket Services& Technology
Milwaukee Brewers Baseball Club
05.2010 - 10.2013
Manager- Ticket Services & Technology
Milwaukee Brewers Baseball Club
07.2008 - 05.2010
Client Representative
Tickets.com
12.2005 - 07.2008
Box Office Manager (Evening Star Productions)
Clear Channel Entertainment
03.2004 - 12.2005
Head Cashier
WI Center District
04.2003 - 03.2004
Ticket Services Manager
Milwaukee World Festival Inc. (Summerfest)
09.2002 - 11.2003
Assistant Box Office Manager
WI Center District
10.2000 - 04.2003
Volunteer Manager (Summerfest)
Milwaukee World Festival
01.2000 - 09.2002
Ticketing & Office Manager (Cellar Door)
Clear Channel Entertainment
09.1999 - 01.2000
Assistant Box Office Manager (Summerfest)
Milwaukee World Festival
02.1999 - 09.1999
Box Office Staff
Frank Productions
08.1998 - 04.1999
Box Office Staff (Summerfest)
Milwaukee World Festival
05.1995 - 08.1998
Bachelor of Arts Degree - Political Science
University of Wisconsin - Madison
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