Jessica Brown
Burleson,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Applebee's Grill + Bar. Expert in cooking and sanitation practices, coupled with exceptional customer service skills, led to significant improvements in kitchen efficiency and guest experience. Achieved a notable increase in repeat clientele through dedication to hospitality service excellence and meticulous attention to food safety. Hardworking and enthusiastic [Job Title] trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
21
21
years of professional experience
Work History
Cook
Applebee's Grill + Bar
03.2020 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Housekeeper
Studio 8
01.2017 - 02.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Customer Service Cashier
Dennys Restaurant
08.2003 - 11.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Everest College -Fort Worth Tx
Fort Worth, TXHigh School Diploma -
South West High
Fort Worth, TX03.2006
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Strong attention to safe food handling procedures
- Shift Scheduling
- Sanitation Practices
- Hospitality service expertise
Timeline
Cook
Applebee's Grill + Bar
03.2020 - Current
Housekeeper
Studio 8
01.2017 - 02.2019
Customer Service Cashier
Dennys Restaurant
08.2003 - 11.2017
Everest College -Fort Worth Tx
High School Diploma -
South West High