Jessica Brown
Linden,New Jersey
Summary
Upbeat and professional bartender offering twenty years of knowledge and experience in all areas of service and hospitality etiquette. Organized, team player, driven to adapt to new challenges, with exceptional interpersonal skills, and a strong work ethic. A talented asset who thrives under pressure and consistently earns high marks for work quality and speed, leaving guests with a memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
The Thirsty Turtle
02.2025 - Current
- Extensive beer and wine knowledge for tastings and dinner pairing suggestions.
- Crafting and upselling new drink ideas to elevate the guest experience.
- Maintain the daily supply of inventory for bar stock, including changing kegs and clearing lines.
- Communicate between guests and staff to effectively manage multiple drink orders and customer requests simultaneously.
Keyboarding Clerk
Union County Social Services
01.2023 - Current
- Display exemplary customer service skills by warmly welcoming and accommodating clients.
- Oversee the coordination of daily administrative tasks, including client interview scheduling, mail processing management, application submission, and call handling.
- Identify issues and utilize emotional intelligence and delicate communication to defuse.
- Meticulously organize and handle case work containing sensitive and personal client information.
Bartender/Server
The Waiting Room Lounge
01.2022 - 06.2024
- Collaborated with staff while effectively working together to ensure a harmonious operation of services.
- Coordinated the daily supply of inventory for bar restock, and followed cleaning schedules for both daily and weekly upkeep.
- Participated in meetings or projects designed to contribute to employee productivity, and heighten our quality of service.
- Distributed tips to staff and oversaw the closing process.
Bartender/Server
Friday’s
04.2012 - 06.2020
- Performed at peak productivity levels, with exceptional attention to detail, in a fast-paced and high-volume environment.
- Operated the cash register and Point of Sale (POS) system for transactions
- Coached new bar and wait staff in proper customer service protocols and company policies
- Complied with all food safety standards while running food and crafting cocktails
Education
Psychology
Rutgers University
New Brunswick, NJSkills
- Engaging personality
- Professional appearance
- Multi-tasker
- High energy level
- Innovative problem-solving
- Transferable skills
- Punctuality
- Quick learner
- Proficient in mixology
Accomplishments
- Crafted a cocktail and won a 'Bar Wars' competition hosted by my employer, The Thirsty Turtle, while concurrently boosting liquor sales
- Maintained highest overall daily sales averaging above $2000 per shift for 3 concurring months at Friday's
Certification
- TIPS Certified
- Food Safety Handling Certified
Timeline
Bartender
The Thirsty Turtle
02.2025 - Current
Keyboarding Clerk
Union County Social Services
01.2023 - Current
Bartender/Server
The Waiting Room Lounge
01.2022 - 06.2024
Bartender/Server
Friday’s
04.2012 - 06.2020
Psychology
Rutgers University
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