Jessica Brown
Linden,NJ
Summary
Detail-oriented professional with extensive experience in resolving complex client issues and streamlining administrative processes. Exceptional communication skills and adaptability in high-pressure environments enhance operational efficiency and client satisfaction. Consistently recognized for high-quality work and rapid execution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Keyboard Clerk
Union County Social Services
Elizabeth, NJ
01.2023 - Current
- Navigate resolution of complex client issues achieving 90% first-contact resolution rates.
- Convey complex information across language barriers to guarantee success for clients with limited English proficiency using OPI services.
- Refine high-volume administrative tasks including scheduling over 20 client interviews and handling correspondence, cutting client wait time by nearly one hour.
- Process sensitive personal documentation maintaining compliance with privacy laws including HIPAA, county PII, and data privacy requirements.
Bartender
Ye Olde Rathskeller
Cranford, New Jersey
06.2025 - 04.2026
- Optimized service through strategic order management while fostering positive ambiance in a fast-paced bar.
- Cultivated robust customer relationships through engaging social media content and effective monetization strategies across platforms while hosting weekly events.
- Managed cash handling, NJ state lottery sale reconciliation, and end of shift reporting.
- Completed closing procedures, including securing alarms and reinforcing facility safety.
Home Health Aide
Self-employeed
Iselin, New Jersey
06.2019 - 01.2023
- Developed tailored care plans derived from clinical evaluations while managing a six-member care team.
- Provided in home care for seven or more clients weekly with complex conditions, including dementia, palliative, and hospice care.
- Coordinated transportation to medical appointments and social engagements.
- Served as a primary liaison between healthcare providers and families to manage care logistics and alleviate family stress.
Head Cocktail Server
Friday's Bar and Grill
Iselin, New Jersey
06.2012 - 01.2020
- Collaborated with team members to ensure seamless service operations while exceeding $20,000 in daily sales.
- Trained new staff to enhance onboarding efficiency and reduce time-to-productivity.
- Handled cash transactions and executed closing procedures with precision.
- Monitored inventory levels and restocked supplies to support uninterrupted service.
Education
Some College (No Degree) - Computer Sciences
Rutgers University
New Brunswick, NJ06-2026
Skills
- Data entry
- Precision and organization
- Complex problem resolution
- Time management
- Client relations
- High-stress adaptability
- Agile Learner
- Communication skills
- Positive collaborator
- Emotional Intelligence
- Strategic networking
Certification
- Clerical Training
- Cybersecurity
- Computer Sciences
- TIPS
- Food Handling and Safety
Accomplishments
- Raised awareness to out-sourced programs and platforms to houseless families during Cold Blue weather conditions, resulting in immediate shelter placement.
- Consistent adherence to schedule compliance resulting in the client's independence in daily living.
- Crafted a cocktail list of 10 drinks and won a 'Bar Wars' competition hosted by my employer, Friday's Bar and Grill, boosting quarterly liquor sales by 30%.
Timeline
Bartender
Ye Olde Rathskeller
06.2025 - 04.2026
Keyboard Clerk
Union County Social Services
01.2023 - Current
Home Health Aide
Self-employeed
06.2019 - 01.2023
Head Cocktail Server
Friday's Bar and Grill
06.2012 - 01.2020
Some College (No Degree) - Computer Sciences
Rutgers University